Position Summary

1. Support to improve service operation by establishing strategies, process checking and field auditing.
2. Support to improve service operation by managing internal key performance index, service marketing investment and working manual for field(subsidiary and etc.)
3. Carry out a survey of customer satisfaction and share the result with related department to improve the weakness through cooperation.

Role and Responsibilities

1. [Service strategy establishment] Review progress on service related goals which are achieved with a developed strategy.

2. [Audit] Examine processes regarding internal and external customers’ payment amounts and resolve issues which were pointed out.

3. [Performance management] Manage performance compared to goals for KPI (Key Performance Indicator) of each business.

4. [Customer satisfaction] Participate in conducting survey on customer satisfaction by product and service satisfaction.

5. [Service marketing] Proceed with a campaign and service marketing plan.

6. [GPPM (Global Policies and Procedures Manual) management] Examine collection of manuals related to service sector, system registration, and status.

#Li-SAVINA #Li-Midsenior

Skills and Qualifications

• Major area:
  • Business:
  • Customer Service Operations
  • Management:
  • Service Package, Value-Added Services (VAS), CRP to Korean customers.
  • Project management to: WEE project (Waste Electrical & Electronic Equipment); ERP project (Extended Producer Responsibility); ad-hoc projects assigned by HoD/BM
  • Internal co-ordination to HQ office.
• Background:
  • Education:
  • Bachelor degree.
  • Professional:

• Customer service orientation.
• Expertise of data analysis.
• Comprehensive report and presentation.
  • Experience & Skills:
  • Preferred experience in customer service business, process innovation.
  • Good English and fair Vietnamese speaking and communication.
  • Strong team work spirit.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.