WHAT IS THE OPPORTUNITY?

Support for critical applications and infrastructure across diverse platforms, including Mainframe, Linux, Windows, and Cloud (On-Prem/Public) environments. This role is pivotal in ensuring the reliability and innovation of RBC Insurance’s IT ecosystem, requiring collaboration with internal stakeholders, third-party providers and cross-functional teams to deliver technical solutions aligned with stakeholder needs.

WHAT WILL YOU DO?

Technical Support:

• Manage systems across Linux, Windows, Cloud (Azure/AWS), Mainframe, and SaaS platforms
• Ensure environment stability in pre-production and production phases
• Troubleshoot issues 

Environment Management: Configurations, Security, Maintenance, and Deployments for technologies including:

• Databases: SQL, DB2, Snowflake
• Application Servers & Middleware: WebSphere Application Server (WAS), Internet Information Services (IIS)
• Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS)
• Data Storage, Streaming & Job Automation: S3, Kafka, Stonebranch, Airflow, IBM Message Queue Management (MQM)
• Artificial Intelligence (AI) Platforms: Sage Maker (and similar AI/ML platforms)
• Storage Area Network (SAN): SAN (Storage Infrastructure)

Stakeholder Collaboration: Coordinate with relevant stakeholders on new initiatives and system support, fostering alignment between IT and Business objectives.

IT Planning & Execution: Develop detailed plans and estimates for system installations, upgrades, and configurations, adhering to established standards.

Disaster Recovery: Participate in disaster testing and recovery activities to ensure business continuity.

On-Call Support: Provide after-hours support

Agile Adoption: Embrace Agile methodologies to drive iterative improvements and adaptability.

WHAT DO YOU NEED TO SUCCEED?

Must-Have:

• Experience: 5+ years in IT Role (DevOPs, Infrastructure, Networking).
• Good working knowledge in areas of:
  • Scripting: Python, PowerShell, JSON, XML.
  • Platforms: Windows Server, Linux, Cloud (Azure/AWS).
  • Middleware/Databases: WAS, IIS, SQL, DB2.
  • Deployment Tools: GitHub, Helios, UCD
  • Data Storage, Streaming and Orchestration: SAN, S3, Kafka, Stonebranch, Airflow, IBM MQM
  • Networking/Security: IP, LDAP, Active Directory, Security (Oauth, OIDC, SAML, Kerberos, NTLM, SSPI, 2-way SSL, Certificate, etc.)
• Adaptable to emerging technologies.
• Ability to adopt Agile Methodologies (Kanban, Scrum) and Tools i.e. Jira, Confluence

Soft Skills:

• Excellent interpersonal and communication skills.
• Ability to work collaboratively within a Team, Cross-functionally; while managing individual tasks, priorities and accountabilities

Nice-to-Have:

• Knowledge of Insurance Industry.
• Education: University/College degree in Information Technology or equivalent.
• Experience with Microsoft applications and Information Security standards.
• Knowledge of application development and data governance.
• Knowledge of ITIL standards and best practices.

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Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-312026-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.