Company:  

US6440 Sysco Business Services, Division of Sysco Resources Services, LLC

Sales Territory:  

None

Zip Code:

77077

Travel Percentage:  

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

Leads a team of Commercial Services associates in the creation, maintenance and analysis of Sysco’s customer and supplier agreements, contract pricing, rebates and disputes.  Provides day-to-day leadership support to the SBS – Commercial Services leaders in performance analysis, validation, controls, and root cause of Customer and Supplier Negotiated Agreements.  This role would support intradepartmental collaborations and lead mid to large projects from the business perspective. 

RESPONSIBILITIES

Operations Management

• Provides daily direction and support to Commercial Services staff including:
  • Provide agreement expertise, guidance in system use, troubleshooting support, and issue escalation
  • Ensures price rule compliance with Sysco contracts
  • Delegate work and coordinates activities of staff members
  • Oversee and ensures quality and timeliness of activities required to update ensure accurate pricing
  • Serve as a point of customer or supplier pricing inquiry or dispute escalation
  • Other initiatives as assigned
• Leads Pricing and Agreement Team change management efforts to transition Sysco operating companies to use of Sysco Business Services Agreement services:
  • Support the preparation of operating companies for use of shared services (e.g. standardize price rules)
  • Execute Pricing and Agreement conversion and validation strategy and approach
• Coordinates other Sysco key senior leadership stakeholders as appropriate (e.g., Sysco Sales Force, SBS Finance, SBS Support Center, Sysco Corporate, BT)

Process Management & Driving Results

• Oversee development and implementation of metrics reporting to track accuracy and identify areas of improvement.
• Drive implementation of efficiencies, new processes, and technology changes to improve productivity and accuracy.
• Leads team efforts to identify improvement opportunities and continuously improve Sysco profitability & accuracy
• Develop, improve, and implement customer programs and contract administrative processes.
• Make decisions and give guidance pertaining to technology, processes related to customer agreements

Project Work:

• Collaborate with other Sysco organizations as appropriate (e.g., Sysco Sales Force, SBS Finance, SBS Support Center, Sysco Corporate, BT)
• Facilitate and monitor technical development projects and process developments in response to the identification of process and technology gaps.
• Provide expertise and business requirement to all BT and automation driven enhancements
• Manage special projects and duties as assigned

Escalation Management

• Develops and applies knowledge and expertise on customer pricing processes with Sysco systems and effectively resolves related incidents and issues.
• Assist in Root Cause Analysis
• Serves as a point of escalation for complex and unique inquiries and problems that cannot be resolved through the standard troubleshooting steps. 
• Serve as a point of customer or supplier pricing inquiry or dispute escalation

People Management

• Drive recruiting, staffing, training and onboarding processes
• Assist with employee goal setting and completes performance evaluations for assigned staff
• Oversee team time management and scheduling processes
• Perform other supervisory responsibilities as appropriate
• Ensures and creates documentation for ongoing training and development of staff
• Lead remote Sysco and 3rd group seamlessly as part of organization

Oversight of Compliance:

• Oversight of process monitoring focused on compliance guidelines.  
• Manage and ensure compliance of processes and policies put in place for the accrual, calculations, and payments of customer rebates. 
• Oversight of compliance with all internal controls and proper documentation requirements.  Mindful of how changes in technology or processes might impact those controls.
• Oversight of all manually calculated accruals and payments. 

Education Required:

• Bachelor’s Degree in business or Analytical Field OR 7 years Sysco experience with proven track record of process improvement or people management success

Education Preferred:

• Bachelor’s Degree

Experience Required:

• 5+ years of work experience with emphasis on areas such as reporting development, financial planning and analysis, accounting background, and/or financial modeling.  Related analytical experience sufficient to successfully oversee and lead the essential functions of the job AND 3+ years of proven leadership experience

Experience Preferred:

• Proven leadership skills preferred

CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS:

• Working knowledge of Master Distribution Agreements and other customer contracts
• Understanding of supply chain distribution processes
• Understanding of contract compliance standards
• Basic computer proficiency and experience with Microsoft Office
• Knowledge of Sysco's FAMM guidelines regarding agreement requirements. 
• Basic computer proficiency

ABILITIES AND SKILLS:

• Effective interpersonal and communication (oral, written and listening) skills.  
• Relies on experience and judgment to plan and accomplish goals.
• Ability to lead and develop people
• Ability to independently and proactively  resolve problems  within established parameters. 
• Ability to plan and carry out assigned projects, resolve most of the conflicts, coordinate work with others and interpret policies on own initiative. Ability to  use data-driven insights to make recommendations on plans of action.
• Ability to present ideas clearly and concisely to all levels of the organization both orally and written.
• Ability to exercise considerable independent judgment and discretion in establishing and maintaining good working relationship with both internal and external clients.

KEY INTERNAL/EXTERNAL CONTACTS:

• Customers
• Suppliers
• Sysco Sales Management
• Sysco Procurement Management
• OpCo Management

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

NOTICE:  The above statements are intended to describe the general nature of the environment and level of work being performed by this job.  This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description supersedes prior job descriptions.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.