JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Candidate with more experience will be considered as Senior Workplace Coordinator.

Job Requirements

• Diploma or above in Facilities Management and/or Property Management or equivalent;
• Minimum of three (3) years of relevant working experience, prior experience gained in property management companies is preferred;
• Good command of both spoken and written English and Chinese (including Cantonese and Putonghua an advantage);
• Excellent customer service and communication skills;
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing;
• Knowledge of Hong Kong Building / Property Management regulations and Ordinances; and
• Able to work independently under pressure with minimal supervision.

Major duties

• To assist the Assistant Workplace Manager to work with the Authority’s Representative to address any specific requirements or concerns;
• Liaise and coordinate with the relevant Authority’s departments, operators on matters in relation to WM services;
• Manage and supervise the overall day to day operations to ensure quality services are delivered in compliance with SLA and KPI requirements;
• Conduct daily patrol and routine inspections and prepare inspection reports;
• Follow up with enquiries, complaints and requests related to the Services. Assist to perform investigation / fact check / case review;
• Attend and resolve emergency incidents and operations issues. Assist to prepare investigation / incident reports, and undertake preventive and corrective measures;
• Respond to any emergency calls;
• Attend regular meetings with the Authority and other meetings requested by the Authority;
• Prepare management reports, incident reports, daily/monthly reports as required;
• Monitor, review and enhance the workflow and conduct regular training and coaching to subordinates and frontline staff;
• Prepare correspondence, letters, notices relating to WM services;
• Might work at night and on public holidays, when required;
• Respond to any emergency calls during typhoon and adverse weather to ensure smooth operation and minimize disruptions in Workplace areas; and
• Other ad-hoc duties as assigned by the Authority.

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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