Posted:
12/10/2024, 6:01:02 AM
Location(s):
New York, United States ⋅ New York, New York, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Summary:
Are you a solution-focused, customer care professional who is energized by providing transformative client experiences? Do you thrive in complex environments where each day provides a new challenge and new opportunities? Are you passionate about the human/animal bond? If you are excited about the prospect of supporting a team that facilitates every animal admission with compassion, and deeply understands the powerful impact of that service on the animal and the person, you should consider the role of Senior Manager, Admissions & Placement (Sr. Manager) at the ASPCA’s Adoption Center in New York City.
You will partner with the Director, Admissions & Placement to re-imagine and realize the Adoption Center as a learning venue that engages the public as ambassadors for the ASPCA’s mission – through volunteerism, foster and adoption. You’ll be part of a high-performing staff and volunteer team providing care for +/- 2,000 at-risk pets per year and will work collaboratively and effectively with internal and external stakeholders to further the ASPCA’s ultimate desired outcome that all animals live good lives. You’ll be a key part of the work to maximize client and volunteer engagement in animal welfare, and in the work of the Adoption Center. You’ll use best practices, and innovative programs to ensure all visitors to the Adoption Center receive prompt attention and exceptional customer service.
You will seek-out every opportunity to keep pets and people together, and in situations where that’s not possible, you will ease the transition of animals into our care. This is a unique and exciting opportunity for a professional who values both human-to-human and human-to-animal interactions, and is interested in implementing improved processes and operations to expedite animal flow through the Adoption Center while ensuring the highest levels of customer care.
To succeed in this role, the Sr. Manager will champion the human-animal bond, and actively seek-out opportunities to create and maintain the bond in all aspects of their work. Success also hinges on effective partnership; you will partner with medical and behavior subject matter experts, and the Sr. Manager, Matchmaking to balance the intake of animals with our ability to provide the highest standards of care, while also ensuring that animals are set-up for success and can be readily adopted.
*Shift is Tues-Sat (11-7pm or 12-8pm)
Responsibilities:
Responsibilities will include, but are not limited to:
Client Relations & Operational Leadership (50%)
People Management and Training (50% time)
Exemplifies the ASPCA’s Core Values:
Qualifications:
Compensation and benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $90,000-$95,000.
PLEASE NOTE: While this position’s recommended hiring maximum salary of $95,000 annually is stated above, employees’ current compensation, as well as their unique set of skills and qualifications, will be considered when determining the salary for the individual selected for this role.
The full salary range for this position’s Compensation Grade Level can be found by visiting the Internal Open Position Pay Range Sheet, searching for this role’s corresponding row, and looking at the applicable Zone data under the “Grade Level Pay Ranges by Geographic Zone” column.
For more information on our benefits offerings, click here.
Stay Connected – Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.
Language:
Spanish and other languages (preferred)
Education:
Qualifications:
See above for qualifications details.
Language:
English (Required), Spanish (Required)Education and Work Experience:
High School Diploma (Required)2-3 years management experience in customer service, Animal welfare experience a plus, Fear Free certified or obtained within 60 days of employment
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Website: https://www.aspca.org/
Headquarter Location: New York, New York, United States
Employee Count: 501-1000
Year Founded: 1866
IPO Status: Private
Last Funding Type: Grant
Industries: Association ⋅ Non Profit