Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Asia Pacific Distribution Division (APD) team is seeking a Product Support Operations Consultant (PSOR) in Singapore. The key role of the PSOR allows you to learn and assist others while building industry knowledge. This is a parts and service operations-focused field-based assignment working directly with our dealers, specifically TSL & Tractors Malaysia, in achieving service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar products.

What You Will Do: ​

• Assist dealers in business planning including counselling dealers on and recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.

• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).

• Conduct detailed analyses of dealer Parts and Service operations via excellence programs with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.

• Assist with process evaluation and dealer participation in Caterpillar improvement programs.

• Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy. 

• Support rollout of new products and services (e.g., products, parts, customer service agreements, other service solutions)

• Stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

What You Have:

Customer Focus: Previous work experience in the field, product support or dealer / customer facing role will be beneficial

• Communicates the importance of customer needs/expectations and commits to resolving them

• Solicits customer satisfaction feedback and acts on improvement opportunities.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Provides a quality of service that customers describe as excellent.

• Responds to unexpected customer requests with a sense of urgency and positive action.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Helps promote collaboration across generations, functions, regions, and levels.

• Helps solve business problems and meet business goals through collaborative processes.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Participates in developing consulting opportunities or assignments.

Decision Making and Critical Thinking: Strategic thinking, change management and interpersonal skills

• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Contributes to standard practices for problem-solving approaches, tools, and processes.

• Analyzes and synthesizes information and devises alternative resolution strategies.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Provides prompt and effective responses to client requests and interactions.

• Works with clients to address critical issues and resolve major problems.

Additional Info: ​

This role requires travelling up to 50% of the time within Southeast Asia.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

    

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Posting Dates:

April 17, 2025 - April 30, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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