Job Description:

About the Role

We are seeking an experienced and motivated Level 2 Application Support Analyst to join our dynamic Application Support team. This hands-on role involves supporting and maintaining enterprise applications—both proprietary and third-party—while working closely with clients, vendors, and internal stakeholders to deliver exceptional support services.

You will actively contribute to technical problem-solving, incident management, change implementation, and knowledge sharing. The successful candidate will bring strong analytical skills, effective time management, and a passion for continuous improvement.

Key Responsibilities

• Provide Level 2 support for proprietary and third-party enterprise applications, including legacy systems.
• Troubleshoot and resolve complex technical issues in line with Service Level Agreements (SLAs).
• Support and maintain applications developed in Visual Basic 6 and databases built using Microsoft Access.
• Manage incidents, problems, and service requests using ITIL-aligned processes.
• Plan and execute application changes, patches, and deployments.
• Collaborate with internal teams, external vendors, and clients to ensure seamless support delivery.
• Maintain and contribute to the Incident Quality Register and the Application Support Knowledge Base.
• Participate in an on-call support roster and perform out-of-hours maintenance activities as required.
• Assist with onboarding and training of new team members.
• Actively engage in cross-skilling initiatives and promote knowledge sharing within the team.

Essential Skills and Experience

• Minimum 3 years’ experience in IT Service Desk or Application Support roles, with solid exposure to incident, change, and problem management.
• Experience supporting enterprise-level applications, including legacy platforms developed in Visual Basic 6 and Microsoft Access.
• Strong experience within the Microsoft technology stack (.NET, IIS, Windows Server 2016/2019).
• Basic server administration and maintenance skills.
• Basic Linux server experience such as knowledge of basic commands, ability to understand shell scripts.
• Basic understanding of ETLs. Apart from SAS, experience working with other ETL software would be useful.
• Worked with Business Intelligence or Data Warehousing teams.
• Excellent troubleshooting abilities with the capability to resolve complex application issues.
• Effective time management and multitasking skills, with the ability to meet deadlines and manage competing priorities.
• Demonstrated ability to learn and apply new technologies quickly.
• Strong communication skills—both written and verbal—with a collaborative, team-oriented approach.
• Working knowledge of cloud, legacy systems, and cybersecurity fundamentals.
• Awareness of IT security best practices and customer data privacy requirements.
• Familiarity with ITSM frameworks and tools, including incident, problem, request, and change management.
• Hands-on experience using remote desktop protocols/tools (e.g., RDP, Remote Assistance, Citrix, or similar) to provide remote support.
• Tertiary qualifications in Computer Science, Information Technology, or a related discipline.

Desirable Qualifications and Experience

• ITIL Foundation certification (v3 or v4).
• Familiarity with Agile or DevOps environments.
• Experience with monitoring tools, scripting, and automation (e.g., PowerShell).
• Exposure to containerized environments or cloud platforms (e.g., Azure, AWS).

Additional Requirements

• Citizenship: Must be an Australian Citizen.
• Security Clearance: Must hold or be eligible to obtain and maintain Negative Vetting Level 1 (NV1) Security Clearance.

Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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