Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our SMB Collections team in Manchester and help shape the future of global commerce.

What you’ll own

• Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function

• Acting as a first point of contact for customers with outstanding arrears

• Reinstating of Direct debits to adhere to our One Call Resolution aim

• Showing empathy to vulnerable customers

• Negotiating & setting up repayment arrangements

• General administration duties

• Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)

• Adhere to KPI's set by the business

What you’ll bring

• Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar

• Strong customer service & communication skills with the ability to empathise with people

• The ability to adapt to change in a fast-paced environment

• Experienced working within a regulated organisation background

• Strong IT skills to navigate multiple platforms

• Experience of working with Microsoft Office - Word, Excel and Outlook

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Hybrid Working option available – Friday and two other day per week office based, 2 days working from home.
Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)

Competitive salary plus up to £500 per month commission based bonus scheme

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.