Posted:
7/8/2026, 10:47:53 PM
Location(s):
College Park, Maryland, United States ⋅ Maryland, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
Pay:
$85k–$95k/yr
Education: Bachelor’s degree from an accredited college or university.
Experience: Eight (8) years of experience in higher education. Three (3) years of experience supervising or managing professional staff.
KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge of student transition and retention protocols and issues.
Knowledge of project management and program development.
Skill in oral and written communication.
Skill in the use of Microsoft Office and Google Workspace products.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while demonstrating a commitment to customer service.
JOB DUTIES:
Essential Job Duty 1: Transition Curriculum and Program Development
Coordinate the curriculum and implementation of over 140 sections of UNIV100/101, the university’s first year seminar
Oversee the course scheduling process for UNIV100/101 and collaborate with the academic college coordinators to make adjustments to the schedule of classes
Design and implement training and development opportunities for new and returning UNIV100/101 instructors
Review and revise the flexible syllabus along with other instruction materials used by instructors for UNIV100/101
Facilitate suite of workshops including Myers-Briggs Type indicator and CliftonStrengths for UNIV100/101 sections
Design and develop the curriculum for UNIV362: Designing Your Life After College
Coordinate the large lecture instruction for UNIV362 and oversee the logistics for scheduling presenters
Develop and implement an assessment strategy for transition courses including UNIV100/101 and UNIV362
Create, implement and facilitate programs that address the transitional needs of transfer and sophomore students at the University of Maryland.
Establish and implement a communication plan that seeks to connect new students to campus resources in the first six weeks of the semester
Design and implement the curriculum for EDCP498T and EDUC388U, the training and leadership development courses for the UNIV100 Teaching Assistants
Essential Job Duty 2: Terp Family Orientation Program Development & Execution
Coordinate and implement the Terp Family Orientation program to welcome and transition over 6,000 parents, family members and supporters into the campus community
Develop and execute opportunities for parents and family members to connect with each other and the campus community through the Terp Trip program
Coordinate with campus partners to facilitate presentations for Terp family members and supporters
Collaborate with the Office of Family Engagement to administer Terp Family Receptions where parents and family members have the opportunity to connect with current Terp family members while on campus at Terp Family Orientation.
Provide general support to the New Student Orientation program
Evaluate the Terp Family Orientation program by developing and administering a post program assessment
Essential Job Duty 3: Staff Supervision, Training and Development
Supervise the Coordinator of Student Transition
Direct the recruitment, hiring, and training of 25-30 UNIV100 undergraduate Teaching Assistants
Teach EDCP498T in the spring and EDUC388U in the fall to train UNIV100 Teaching Assistants
Recruit, hire, train, and supervise 5 UNIV100 TA Ambassadors, who are experienced TAs who will mentor the new cohort of UNIV100 Teaching Assistants
Recruit, hire, train and supervise the Student Coordinator of Transition/Teaching Assistant Coordinator
Assist the Associate Director and Coordinator of Orientation in the recruitment, hiring, and training of the Orientation Student Staff including, Student Coordinators, Orientation Advisors, and Orientation Office Assistants
Essential Job Duty 4: Strategic Planning & Management
Develop and implement new programming consistent with the scope, goals and vision of the Office of Student Orientation and Transition
Develops and maintains key partnerships with campus stakeholders
Serve on the Enrollment Management Working Group to keep campus stakeholders informed about New Student Orientation registration numbers and trends
Serve on the Fall Welcome Committee and coordinate aspects of Fall Welcome as assigned
Represents the University of Maryland’s student transition efforts on a National level by presenting and attending conferences
Participates in developing data-driven decisions and long term strategic planning for the Office of New Student Orientation and Transition.
Other duties as assigned by the Director of Student Orientation and Transition
Preferred Qualifications: Master's degree in higher education related field
Strong background and expertise in working closely with university students. Solid experience and skillset in orientation, transition, & retention work, project management, and curriculum and program development. Ability to work collaboratively in a fast-paced, diverse environment. Outstanding interpersonal skills, including the ability to build strong campus partner relationships. Excellent communication skills (written, verbal, and presentation). Wide-ranging interests and expertise across the disciplinary spectrum. Ability to multitask.
Required Application Materials: Resume, Cover Letter, Three (3) professional references
Best Consideration Date: July 23, 2026
Posting Close Date: NA
Open Until Filled: Yes
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
For more information on Regular Exempt benefits, select this link.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
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Website: https://umd.edu/
Headquarter Location: College Park, Maryland, United States
Employee Count: 10001+
Year Founded: 1856
IPO Status: Private
Last Funding Type: Grant
Industries: Education ⋅ E-Learning ⋅ Higher Education ⋅ Personal Development ⋅ Universities
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