Job Summary:

Location: USA (EST Time Zone) or UK

Division: Human Resources – HR Shared Services

Line Manager: People Analytics Manager

Contract Terms: Regular, Full-Time

THE TEAM

The HR Shared Services team is a group of superstars that are at the core of all HR activities at Ticketmaster. It is the team that is driving the standardization and globalization of all processes, the enablement of the HR team and Ticketmaster employees and the execution of all HR operational imperatives.

THE JOB

The Senior Analyst, People Analytics is a highly strategic, driven, and analytical specialist within the global Ticketmaster HR Shared Services function. Reporting to the Manager, People Analytics, you are an advocate and driver of insights and how that helps us attract and retain our best talent. The Senior Analyst is also able to unearth and champion processes through systems and tools that create efficiencies and attain critical data that drive metrics and KPIs to help determine the company's talent strategy and programs. As such, you will provide the expertise enabling us to achieve this and will help us transform the way data is used to optimize our talent strategy including talent acquisition, engagement, organizational development, performance management and diversity.

Not only are you helping to generate insights, you are a thought leader and project manager who can help the team plan, prioritize, manage and kick-off company-wide people programs and systems as they all relate to people metrics.

WHAT YOU WILL BE DOING

• Assist Manager, People Analytics in the execution of Ticketmaster HR’s multi-year data strategy
• Gather and compile relevant HR data and metrics from a variety of sources including (but not limited to) Workday and Culture Amp to drive insights into HR and business performance
• Analyze and mine data for trends and patterns with a focus on diversity, turnover, retention, talent acquisition, reward, and other areas of the business as required
• Develop and maintain people analytics templates and dashboards (via Tableau) for HR leads and business executives to keep a pulse on talent trends and assess impact/effectiveness of HR strategies
• Assist in establishing people metrics KPIs and regularly measure progress through dashboards and other tools
• Implement organizational health scorecards that aim at reporting to HR leaders, lines of business leaders and the company president the overall state of our talent with calls to action
• Consult with stakeholders to design projects that will deliver meaningful insights as the end-goal
• Act as a consultative partner and a key enabler for HR and lines of business leaders with data-driven insights, and support their talent strategy
• Create visibility into people opportunities/initiatives/outcomes to help HR and business leaders make decisions
• Participate in the design, development, and implementation of self-service HR reporting tools
• Assist in the growth efforts of HR analytics offerings
• Regularly produce HR metrics reports and share results with HR leadership
• Produce actionable reports that show key HR performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Based on metrics and analysis, make recommendations for policies and activities to improve existing HR processes
• Provide reporting solutions and respond to ad-hoc report requests across multiple business areas
• Ensure data integrity by implementing quality assurance practices
• Uphold best practices and the safeguarding of sensitive people data
• Automate backend merging of multiple data sets in support of our biannual promotions cycle
• Participate in other duties/projects as assigned

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• At least 3 years of experiencer business analytics professional with at least 1 year experience in People Analytics team
• Strong experience applying statistical methods such as regression, forecasting, longitudinal analysis, classification, dimension reduction, clustering, etc. preferred
• Experience analyzing data and data mining using tools such as Alteryx, R or Python preferred
• Experience in querying data through SQL preferred
• Tableau or other related data aggregation software tool experience required
• Strong proficiency with Microsoft Office suite with special emphasis in Excel required
• Working knowledge of Workday (or other HRIS), Culture Amp, Smartsheet, Google Docs and or all other related systems preferred
• Strong knowledge of HR analytics reporting best practices
• Knowledge of various people analytics KPIs required (ie. time to fill, turnover, etc)
• Previous experience as an HR Business Partner preferred
• Experience with AI desired
• Excellent critical thinking and problem-solving skills, to resolve data issues and any other barriers to progress

YOU (BEHAVIOURAL SKILLS)

• Strong and clear verbal and written communication skills
• Effective interpersonal skills to work with various members in the department and upper management/leadership
• Ability to maintain discretion and confidentiality
• Strong attention to detail and highest level of accuracy
• Takes initiative and self-directs work with limited supervision
• High degree of business acumen
• Ability to handle multiple tasks and priority changes in a fast-paced environment
• Working understanding of human resources principles, practices and procedures
• Excellent time management skills with a proven ability to meet deadlines

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.