Position Summary...

What you'll do...

The Director of Driver Experience & Ops Excellence plays a crucial role in delivering exceptional service for our InHome program and ensuring that our associate drivers are supported and engaged. This role is dedicated to optimizing every aspect of the driver journey, from onboarding and training to recognition and ongoing support. The ideal candidate will be a strategic thinker with a strong background in performance management and the ability to influence and drive large-scale improvements across the Van Delivery and Dedicated Delivery organization.

We are seeking an energetic and self-driven leader to join us in elevating our Last Mile Van Delivery operations. Reporting to the Sr. Director of Van Operations, this role will drive excellence and enhance the performance of InHome Delivery while establishing performance monitoring mechanisms for new delivery verticals within Van Operations. This role will oversee our Associate Experience, Driver Training, Driver Support, Performance Reporting, and Delivery Experience pillars. The role is BASED IN BENTONVILLE, AR.

You’ll Sweep Us Off Our Feet If…

• You thrive in a fast-paced environment, balancing multiple priorities while maintaining a focus on quality and execution.
• You’ve demonstrated the ability to build relationships and influence without authority, driving cross-functional projects that improve the driver experience.
• You have excellent communication skills and can effectively convey complex ideas to diverse audiences.
• You bring a sense of urgency and ownership, motivating others to achieve our collective goals.
• You’re passionate about developing a culture that supports and engages drivers, ensuring they feel valued and recognized.

You’ll Make an Impact By…

• Leading Performance Improvements: Track and analyze key performance metrics to ensure alignment with business objectives, driving strategic initiatives that enhance overall operations.
• Strengthening Driver Training: Oversee the development and delivery of comprehensive training programs, including enhancements to driver-facing applications.
• Optimizing Driver Engagement: Streamline communication and lead initiatives that improve driver satisfaction, engagement, and retention.
• Enhancing Data Reporting and Visualization: Own and optimize operations reporting for Monthly Business Reviews (MBRs), using data visualizations to identify trends and drive continuous improvements in driver experience and operational efficiency.
• Establishing Support and Performance Management for New Verticals: Set up driver support and performance management functions for emerging delivery verticals, ensuring they are seamlessly integrated into existing operations

This role will be working out of Bentonville, AR.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America