Join the Evo Car Share team as a Regular Full-Time Member Service Agent (Remote)! Embrace this unique opportunity to support our members while working scheduled graveyard shifts.

As a Member Service Agent, you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.  

Who you are 

• You take initiative and love going above and beyond to deliver exceptional customer service 

• You bring positive energy and thrive in a fast-paced environment where every day is different 

• You’re a creative problem solver with strong analytical and organizational skills  

• You’re an active listener who is sympathetic and empathetic when working with customers 

• You prioritize work-life balance and are open to a flexible shift work schedule 

• You’re eager to hop in and grow! Your personal development and career are important to you.  

What you bring 

• At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience. 

• At least two years’ experience in customer service, preferably in a call center setting. 

• Showcase your sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software). 

• Bonus skills: Rapid-fire typing skills (40 wpm). 

Other Requirements:  

• Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.   

• The shift bid process is seniority based (Length of Service / Hire Date), and shift work. 

• Team Members will select two six-month schedules (Jan – June & July – Dec) 

• Given the shift bid process is based on seniority, is seniority based, and most shifts have been selected, new external employees will be assigned shifts that support individual gaps in scheduling. 

• We offer shift differentials after 6pm and on Sundays.  

• We may require availability on statutory holidays, weekdays, and weekends, and as a result, we create the schedule one month in advance. This gives team members the flexibility to work around personal obligations and support their work-life balance. 

• Must successfully pass a background check, which may include a criminal, identification, and reference checks 

Once here, you will:  

• Flex your customer service skills to quickly address Member inquiries and resolve issues. 

• Use several platforms including phone, email, & live chat to provide exceptional customer service; 

• Continuously identify opportunities to empower and build long lasting Member relationships.  

• Perform administrative tasks based on the department’s evolving business needs. 

• Actively participate in job specific training to reach your full potential 

• Work in a remote, flexible work environment that fits your lifestyle. 

Internal Applicants: Please note that this is a Grade 6 role and the internal posting will close on November 1, 2024.

​The salary range for this position is $45,406.32 to $56,757.84  and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.