Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title:                        Collaboration Engineer

Department:                 IT

Manager/Supervisor:   Senior Director, Global Technology Operations

FLSA Status:                   Exempt

SOP Group:                    IT

Position Overview:

Responsible for supporting, implementing, and maintaining voice and video systems, including IP PBX, Cloud voice services, voicemail, contact center, and video conferencing systems based on Cisco Unified Communications, Amazon Connect, WebEx, Zoom, and Microsoft Teams in a rapidly changing global environment. Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs. Work closely with Insulet Customer Care in different geographic regions to implement the correct voice solutions for customer interaction. Work with vendors to get the best services available. Manage collaboration contracts for WebEx, Zoom, Microsoft and global voice services. Support global expansion by implementing new office builds.  Oversee voice and video services globally to support rapid company expansion.  Work closely with the network engineering and infrstructure systems teams on design, configure, and troubleshooting.

Responsibilities:

• Analyze business requirements to develop technical voice and video solutions and their framework.
• Deploy voice infrastructures in new and existing offices worldwide.
• Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
• Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
• Perform troubleshooting to isolate and diagnose voice and video problems.
• Design and test voice and video systems in support of disaster recovery and BCP initiatives.
• Work with the collaboration team to implement changes to meet current and future business, and regulatory compliance needs across Insulet’s ever-expanding global footprint.
• Work closely with IT leadership and other departments to meet goals and objectives.
• Stay abreast of how voice, video, and collaboration infrastructures are currently impacting and driving competitors and the latest products and solutions.
• Consult with Customer Care and other business units to provide workable, creative solutions, and problem resolution.
• Manage worldwide telecom vendors to obtain the best voice services.

Education and Experience:

• CCNA Collaboration Certification preferred.
• Bachelor’s Degree and/or equivalent combination of education and experience.
• 4+ years related work experience.    

Skills/Competencies:

• Must be able to set up computer hardware, phones, and workstations.
• Cisco Unity Connection / Cisco Call Manager version 10 or newer.
• Cisco CUBE experience a plus.
• Cisco WebEx and WebEx Teams experience.
• Zoom management and troubleshooting experience.
• Microsoft Teams management experience.
• Amazon Connect familiarity a plus.
• Working knowledge of SIP, SCCP, and MPLS.
• Working knowledge of QoS and its use in Cisco voice and video.
• Cisco switching and routing a plus.
• Multisite voice network support.
• Create, update, and maintain documentation, for example, system and network diagrams, runbooks, and inventory.

Physical Requirements:

• Must be able to lift and transfer up to 30 pounds.
• Domestic and Global travel required – up to 20%.