BASIC QUALIFICATIONS:

• 2-4 years professional / analytical experience.
• Experience working in both Agile Scrum and Kanban environments

• Ability to analyze, triage, manage major incidents and the recovery process
• Broad experience and understanding of the Loss Draft process and the products/services involved.
• Intermediate to advanced Microsoft Office (Word, Excel, PowerPoint, Visio) skills.
• Experience working with both IT development and Operations to solution both system enhancement requests and production issues.
• Experience documenting new processes and proven ability to identify roadblocks, quality risks and overall system impacts.

TECHNICAL EXPERTISE AND PRODUCTION SUPPORT

• Provide production assistance for the DTE application
• Research and report on simple system fixes.
• Enter routine user-maintained table changes.
• Monitor system workflow

DEBUGGING, TEST MANAGEMENT, QUALITY ASSURANCE

• Provide routine system support following established guidelines and procedures.
• Perform troubleshooting with limited direction.
• Determine testing requirements for small scale projects.
• Provide timely resolution for testing issues.
• Research and identify flaws, errors, and issues with application functionality, flow and/or program changes.
• Produce agreed upon deliverables on time, within targeted estimates

 PROJECT MANAGEMENT

• Participate as a project team member.
• Identify project risks and issues.
• Schedule/Prioritize project tasks as assigned.
• Display basic knowledge of project management principles.
• Handles multiple tasks and projects concurrently.

 ANALYSIS/SOLUTION GENERATION:

• Reports system problems/testing defects to management and recommend appropriate course of action to remedy.
• Research, report and implement fixes, temporary solutions, workarounds for low complexity problems.
• Ability to identify priority issues and prioritize work accordingly. 

PROCESS ENGINEERING:

• Analyze existing processes of low complexity for adaptive or corrective changes
• Document existing and new business workflows.
• Display basic knowledge of fundamental project process re-engineering approaches and techniques.

 REQUIREMENTS DEFINITION:

• Analyze requirements for simple new processes.
• Assist in gathering and defining business requirements for simple to moderately complex projects.
• Participate in analysis of business requirements.
• Participate in documentation of system requirements.
• Participate in meetings with clients and internal users.

 CUSTOMER LIAISON, RELATIONSHIP BUILDING, AND COMMUNICATIONS:

• Build relationships with business partners at peer level.
• Provide customer training on system enhancements.
• Communicate effectively to both IT development and scrum team as well as to Operations
• Structure and compose written work products independently.