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About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

Responsible for driving the vision and execution of a product, tracking overall market and competitive dynamics. Act as intermediary between market/business requirements and engineering, advocating for the product internally. Define product features and drive adoption of product that will lead product team to make more informed business decisions. Prevent roadblocks across teams to meet quality standards, project deadlines, and business objectives. Understand what user needs and work across departments to bring product to life, communicating the voice of the customer. Manage the long-term road map, involving sales, marketing, implementation, clients, prospects, partners, and other groups.

About the Team

The Product team is a business and technology organization responsible for driving the vision and direction of the company’s products and features. We meet with upper management to shape the roadmap of planned future changes to our products, create clearly-defined requirements documents that describe what those changes are, and work closely with our technology teams to ensure those changes are implemented correctly. The Product team interfaces with every department within the company, as well as with our customers.

What will you be doing?

• Identify key opportunities for improvement in our UI applications and determine the order in which we should implement them.
• Ensure that the technology team successfully implements these improvements.
• Coordinate with all other departments to ensure that changes to our applications are understood and being marketed correctly.
• Create detailed specification documents that describe improvements to our UI applications, including prototypes and detailed mock-ups.
• Gather feedback from other departments to ensure that these specifications best meet the needs of the company.
• Host ‘kick-off’ meetings to introduce these specifications to the technology teams that will be implementing them.
• Routinely answer questions that arise during the course of development and testing.
• Coordinate with the Product Marketing Manager and Marketing department to develop customer-facing educational content and messaging in support of new features.
• Conduct internal training to inform all departments within the company of important new features.
• Collect and review customer feedback and feature usage metrics to measure the success of recently-launched features, and determine what future improvements we should be making.
• Meet monthly or quarterly with senior management and other product stakeholders to determine the rankings of potential major feature improvements to our UI applications.
• Routinely ‘groom’ the backlog of both major and minor improvements to our UI applications to ensure that all future improvements are correctly ranked.

What we are Looking for

• Excellent written and verbal communication skills.
• Strong analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.
• Keen eye for UI/UX design.
• Passionate about building better products.

Required Education and/or Experience

• Bachelor's Degree preferred.
• Minimum of One (1) year of experience in a technical or support setting.
• Prior experience in writing functional/product specifications is a plus.

The Tech

• Strong proficiency in Microsoft Office products including Excel ( Pivot Tables) and PowerPoint