Overview:

Responsible for supporting a variety of functions in the Consumer Lending Collections group including, but not limited to, handling accounts in the legal process, repossession, foreclosure or bankruptcy processing.  Serves as a key contact for both internal and external counsel. 

Primary Responsibilities:

• Collaborate with Consumer Collections personnel and outside counsel to establish effective legal strategy while maximizing cost containment opportunities. 
• Initiate direct contact with business partners and vendors to ensure services provided are meeting predetermined service level agreements. 
• Collaborate with counsel and business partners to negotiate sale and settlement agreements. 
• Monitor workout strategies in use, as well as associated expenses, to ensure adequate protection for M&T with respect to its interest in the collateral, and expected net return. 
• Review and approve attorney SmartSpend fees; track expenses at the customer level.
• Develop a thorough understanding of the business and its functions, processes and operations. 
• Keep abreast of business and market trends that may affect business and department. 
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

The incumbent works under supervision and has regular internal contact with other departments and externally with customers and service providers.

This position has limited customer interaction.

Education and Experience Required:

A combined total of 3 years’ higher education and/or work experience, including a minimum of 2 years’ relevant banking experience.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Bachelor’s degree.

Experience in Collections or Loss Mitigation.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America