About Versapay 🚀
For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!
Our Values
⭐️ We obsess over our customers.
⭐️ We help each other.
⭐️ We embrace diversity.
⭐️ We find better ways.
⭐️ We get things done.
⭐️ We own it.
How you’ll have a massive impact here – and on your career:
As the Director of Customer Success for our Merchant Services team at Versapay, you will define and execute the strategic vision for customer success, retention, and growth across our enterprise merchant portfolio.
Reporting to our Vice President of Customer Success, you will build and lead a team of Customer Success Managers while establishing best practices that scale our world-class customer experience. In this role, you will oversee strategic relationship management for our highest-value accounts, develop data-driven success programs, and collaborate with executive leadership to align customer success initiatives with company objectives. You'll leverage deep industry expertise in merchant services and payments to drive innovation in our customer success approach.
To succeed in this role, you'll need 8+ years of experience in customer success with at least 3 years in a leadership role, preferably within the B2B merchant services space.
#LI-Remote
All of our Veeps live out our core values:
We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!
We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.