Sobre WPP 

WPP es el socio de crecimiento de confianza para las marcas líderes del mundo. Unimos inteligencia de medios de vanguardia y soluciones de datos, creatividad de clase mundial, producción de próxima generación, soluciones empresariales transformadoras y asesoramiento estratégico experto en una única empresa, impulsada por talento excepcional y nuestra plataforma de marketing agencial, WPP Open, para ayudar a nuestros clientes a navegar el cambio, capturar oportunidades y generar un crecimiento transformador. Para más información, visite WPP.com. 

Who we are looking for: 

VML, part of WPP,  is seeking a Project Manager for our Costa Rica office. We are looking for a motivated, detail-oriented professional who can independently manage small to medium-sized digital projects across the full lifecycle — from initiation to completion. The Project Manager understands project scope, timelines, and budgets, and takes ownership of delivering quality work while maintaining strong client and team relationships. 

A key differentiator for this role is hands-on CRM experience. The ideal candidate brings working knowledge of CRM platforms and campaign delivery processes, enabling them to effectively collaborate with CRM strategy, data, and technology teams to drive seamless execution of customer engagement programs. 

 

What you'll do: 

Work | Deliver projects that are on time, on budget, and aligned to client objectives. Manage digital projects including websites, campaigns, CRM programs, and app development. Identify dependencies, flag risks early, and proactively address issues to maintain smooth execution. 

People | Guide project team members by providing clear direction on objectives, timelines, and responsibilities. Mentor Associate Project Managers by sharing best practices and supporting their professional growth. Foster collaborative and productive team environments. 

Process | Develop and execute detailed project plans ensuring clear scope, milestones, and resource allocation. Ensure compliance with agency processes and maintain accurate documentation in Confluence. Apply the appropriate methodology — Agile, Waterfall, or hybrid — based on project needs. 

Financials | Track and manage project budgets, ensuring delivery within financial constraints. Monitor resource allocation and escalate budget risks as needed. Support estimation and scoping efforts in partnership with senior leads. 

CRM | Leverage CRM knowledge to manage and support customer engagement programs end-to-end. Understand CRM platform workflows, campaign structures, and data requirements to translate business needs into actionable project plans. Collaborate closely with CRM strategists, data analysts, and technology teams to ensure timely and quality delivery. 

 

Who you are: 

A Collaborator | Build strong relationships with clients and cross-functional teams, fostering open communication and shared accountability across departments and locations. 

Organized & Detail-Oriented | Maintain sharp attention to detail in planning, documentation, scope management, and execution — nothing falls through the cracks. 

A Problem Solver | Proactively identify project challenges and work with your team to develop practical, effective solutions. Escalate complex issues when needed, with a clear point of view. 

A Strong Communicator | Comfortable facilitating meetings, delivering project updates, and managing stakeholder expectations at multiple levels — from team members to clients. 

CRM-Savvy | Familiar with CRM platforms, campaign delivery workflows, and customer lifecycle concepts. Able to bridge the gap between business/marketing goals and technical execution timelines. 

 

What you'll need: 

• 3–5 years of experience managing digital projects in a professional environment — agency or consulting preferred. 

• Hands-on CRM experience, including familiarity with platforms such as Salesforce, HubSpot, Adobe Campaign, Braze, or similar, and an understanding of CRM campaign delivery processes. 

• Experience with project management tools: Jira, Asana, Smartsheet, Confluence, MS Project, MS Teams / Slack. 

• Proficiency in adapting Agile and Waterfall methodologies to project needs. 

• Demonstrated ability to manage budgets, timelines, resources, and cross-functional teams. 

• Strong communication, stakeholder management, and risk mitigation skills. 

• Exposure to agency financial and reporting systems is a plus. 

• CAPM, Certified Scrum Master (CSM), or Prince2 Foundation/Practitioner certifications are beneficial. 

En VML, parte de WPP, estamos comprometidos a fomentar un entorno laboral totalmente inclusivo que sea gratificante y propicie el desarrollo profesional. Creemos en la creación de un entorno de trabajo dinámico que valore la diversidad y la inclusión, y nos esforzamos por reclutar una lista diversa de candidatos para ayudarnos a lograr ese objetivo. Estaremos encantados de proporcionar acomodos razonables a las personas con discapacidades que necesiten un acomodo para usar o acceder al sitio de carreras de VML o para participar plenamente en el proceso de solicitud. Si necesita un acomodo para completar su solicitud u otro aspecto de nuestro proceso de reclutamiento debido a una discapacidad, comuníquese con nuestro departamento de Recursos Humanos o envíe un correo electrónico a (contacto de RR. HH.) para solicitarla.

Al hacer clic en "Enviar solicitud", la información que ingrese a continuación se enviará a VML. Antes de continuar, le sugerimos que revise nuestra Política de Privacidad de Reclutamiento. Los residentes de California deben revisar nuestro Aviso de Privacidad de Reclutamiento de California. En estos documentos se explica cómo utilizamos sus datos personales cuando solicita un puesto con nosotros, así como la forma en que puede actualizar o eliminar la información que nos ha proporcionado.