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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a member of the Salesforce, Integration Cloud (MuleSoft) Team, you will use Agile methodologies to plan, coordinate, and lead software projects that result in delightful experiences for customers.

You are a deep thinker with a natural curiosity to learn our customers’ business and a dedicated advocate for great customer experience and world-class quality at scale in a complex modern microservices environment.  You will also have a strong analytical mindset and will drive actions at the right level to ensure that we can maximize engineering productivity while delivering a stable, secure, and performant experience to our customers.  Finally, you will be responsible for clear and courageous communication at all levels about the delivery risk and quality outlook of our products. 

Responsibilities:

• Leverage your AI/ML skills for enabling Agentic workflows and Agentic vision. 

• Be part of one or more development Scrum teams and own multiple features in their product area, including complex or highly ambiguous features with highest quality and performance. 

• Develop a broader understanding of platform and applications and an in-depth understanding of product areas that their Scrum teams.

• Become a “go-to” person on the scrum team for Functional and Performance understanding. Interface with customers to understand real-life usage and cross-functional aspects to develop and automate test plans for Critical User Journeys and End-to-End Scenarios, improve the customer performance reduce customer bugs and incidents and improve customer experience

• Work closely with cross-functional teams across geographies and support Scrum teams to ensure thorough testing of Functionality and End-to-End scenarios and performance. 

• Work closely with senior developers, PM, and UX to ensure features are delivered to meet business and quality requirements.

• Troubleshoot production issues and develop test strategies to avoid these incidents.

• Do the right thing, always, for our customers. 

• Monitor product and feature-level quality health metrics (testability, test health, test coverage, etc.)

• Be responsive to bugs and prioritize customer investigations.

Required Skills:

• A related technical degree required.

• 10+ years of experience in Development, performance and quality of very complex products with many micro services and dependencies. 

• 2+ years of Experience of AI/ML Technologies - A2A and MCP protocols.

• 5+ years of experience in quality/performance engineering, systems optimization, or backend/frontend diagnostics with a lot of microservices.

• 5+ years of experience with microservices, and distributed systems in cloud environments Cloud & infrastructure skills (Kubernetes, Docker, AWS/GCP/Azure)

• Proficiency in performance fundamentals:

• Frontend: Browser rendering, JavaScript optimization, and network analysis.

• Backend: SQL performance analysis, query tuning, indexing, and caching strategies.

• Hands-on experience with tools such as JMeter, Gatling, Chrome DevTools, YourKit, and Java Flight Recorder.

• Scripting expertise in Python, Bash, or Node.js, with the ability to create automation tools and pipelines.

• Familiarity with AI-driven tools or agents for performance monitoring, log analysis, or auto-diagnosis.

• Ability to interpret performance data, pinpoint root causes, and clearly communicate findings.

• Knowledge of data concepts related to relational databases and NoSQL stores.

• Excellent written and verbal communication skills.

Preferred Skills:

• Operating Systems architecture knowledge including security and programming interfaces.

• Experience high throughput, low latency, and plant scale software design and architecture.

• Proven track record in performance design while engineering for scale in an enterprise environment

• Experience with monitoring solutions, such as - Prometheus, Grafana, or Splunk

• Experience with public cloud development (e.g. AWS, GCP, Alibaba, and/or Azure platforms)

• Knowledge of data platform services, such as MSSQL and MySQL

• Experience with AI Tools to improve Development, Quality and Performance. 

• Experience programming languages (Java, Python, Go/Scala)

• Database expertise (PostgreSQL, Redis, NoSQL)

• Microservices architecture requirements

• Security & compliance (STIG, CVE management)

• Experience with DevOps, quality,  and performance AI testing tools

• Experience with Jmeter, Jest, Cypress, Playwright, React Testing Library

• Experience with React, Angular, Vue.js, Svelte

• SOAP/XML web services

• LDAP/Active Directory integration

BONUS - MuleSoft/Salesforce Developer or Architect Certification

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $167,300 - $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 - $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.