The Product Management Lead will be accountable for management of varying products within Global Workforce Optimization. Requires in-depth understanding of multiple areas within a function and how they interact to achieve the objectives of the function. This role should understand the business impact of technical contributions and how to align client and business needs into short- and long-term strategic plans. Commercial awareness is a necessity and can utilize that industry knowledge within products and services to drive strategic imperatives. Generally accountable for delivery of a full range of services to one or more businesses. Strong communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area.  May have responsibility for planning, budgeting, and develop senior leadership level presentations.

Responsibilities:
 

• Manage one of more products
• Provide oversight across products and applications; leverage skills across multiple product support areas
• Demonstrates an understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry
• Vendor relationship management which may include global oversight
• Maximize operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Participates in business review meetings, relating product strategies to business requirements
• Develops short term, medium, and long-term plans and executes functional strategies for a large/complex ecosystem requiring coordination and integration across clients and Technology, including strategic product roadmaps, program / product launches, and product enhancement deployments delivering maximum benefit for clients
• Exercise control over work prioritization, budget management and planning while monitoring end results
• Integrate in-depth knowledge of applications development, industry benchmarks, and client needs with overall technology function to achieve established goals
• Deliver significant savings to the organization within fluid budgetary parameters
• Influence multiple teams of professionals across a deeply matrixed organization to accomplish established goals
• Utilize knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
• Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
• Influence and negotiate with leaders across functions, as well as communicate with external parties as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• May include team management responsibilities such as team management including but not limited to conducting personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)

Qualifications:

• 5+ years of relevant product ownership, vendor management, and technical experience
• Experience in product and application strategy, support, and overall management
• Experience managing global technology teams and navigating “follow the sun” approach to resourcing
• Strong negotiation skills and experience of senior stakeholder management
• Ability to make independent decisions that will have critical impact and influence capital expenditures and business operations
• Working knowledge of industry practices, standards, and future approaches
• Excellent communication skills required to influence a wide range of audiences

Education:

• Bachelor’s degree/University degree
• Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 17, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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