As a successful Global Forwarding Agent you will thrive in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results.

Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry.

RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally

• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution

• Build great relationships with customers, responding timely and following up on issue resolution

• Provide reporting and documentation support to internal and external customers

• Participate in customer business reviews

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally

QUALIFICATIONS

Required:

• High school degree

• Minimum of 2 years of Global Forwarding experience

Preferred:

• Values a diverse and inclusive work environment

• Proficient in Microsoft Office Suite of programs

• Excellent communication, prioritization, and multi-tasking skills

• Proven track record of strong customer service skills, interacting with customers and being client focused

• Excellent follow up with customers and the network

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven environment

• Bachelor’s degree

WHAT WE OFFER

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Possibility to develop your language skills in our multilingual offices

• Opportunities for professional growth with access to training platforms like Percipio and GoFluent

• Comprehensive benefits: competitive salary and performance-based bonuses, travel allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment