As a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.

At Datadog, Customer Success is a strategic, revenue-driving function—not just a support role. CSMs manage full renewal and expansion cycles, ensuring customers see value in their investment while increasing revenue across their accounts. As a leader, you will be responsible for both the performance of your team and the overall success of your region, providing an opportunity to join a company that’s a leader in the space and  see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

 At Datadog, we place value in our office culture - the relationships and collaboration it builds

 and the creativity it brings to the table. We operate as a hybrid workplace to ensure our

 Datadogs can create a work-life harmony that best fits them.

 

 What You’ll Do:

• Own the commercial success of your segment by driving renewals, expansions, and long-term customer value.
• Coach and develop a team of CSMs to be strategic advisors to their customers.
• Lead through influence—effectively collaborating cross functionally to drive positive customer outcomes and solve complex challenges
• Balance autonomy with visibility, ensuring strong execution while providing clear updates to leadership.
• Act as a strategic partner and escalation point, helping CSMs navigate complex customer engagements.
• Attract, retain, and develop top talent, fostering a high-performance team culture.

 

 Who You Are:

• Experienced in Customer Success or Account Management, (6+ years preferred) with a strong understanding of SaaS business models.
• A proven people leader (3+ years managing a team), with a track record of coaching and developing talent.
• A commercial operator—comfortable negotiating contract terms, overcoming objections, and driving expansion revenue.
• Experienced in working with customers in the MENA region (preferred), with an understanding of the unique commercial and cultural dynamics of the market.
• Data-driven and strategic, using customer insights to inform team execution and decision-making.
• Thrives in a fast-paced, high-growth environment, adapting to scale and change with ease.
• Language: Arabic (Preferred)