At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As a global brand our purpose is to build opportunities:

• For individual sellers, small businesses and large merchants worldwide

• For shoppers seeking value, selection and convenience

• For our people, who seek to make the world a better place

We are looking for a Key Account Manager to join our Account Management team at eBay to drive success across our diverse portfolio of merchants.

The Opportunity

The role is responsible for managing a portfolio of strategic sellers on the eBay Australia platform. As a Key Account Manager in the  Account Management team you will be accountable for both the operational and commercial success of the merchant portfolio!

Overview

•  This Key Account Manager role will own a cohort of strategic sellers from our Auto Parts & Accessories focus category

• Develop long lasting seller partnerships by deeply understanding our sellers goals on ebay and supporting them with driving their growth and success through various growth leavers whilst driving ebay’s objectives.  

• Complete relevant account strategies and develop tactics to improve seller satisfaction. 

• Partner with focus category managers to execute on found opportunities from your seller cohort.  

Responsibilities:

• Lead and drive the relationship with your portfolio of merchants in line with the category strategy.

• Schedule and run quarterly business reviews and lead monthly growth check-ins with the seller cohort.

• Develop strategy and plans to drive growth for your sellers, aligned with their bespoke goals and needs whilst also driving towards Focus Category and Key Account Management goals 

• Build trading plans in conjunction with merchants and use your partner leadership skills to drive performance across sales, marketing, advertising, and merchandising.

• Review and act on urgency flags for your seller accounts ensuring your sellers work through resolving any barriers which could cause sales breakage.

• Identify and understand where growth opportunities are, and drive these to execution with your sellers. 

• Educate sellers on tools available to support their growth.

• Be the voice of the customer (the seller) be proactive in your feedback and advocacy in relation to all seller feedback. 

• Develop an excellent understanding of key sellers’ business operations and current strategies and utilise insight to find and deliver growth opportunities.

• Have a deep and detailed understanding of the eBay platform and assets in order to create tailored solutions for your merchants.

• Supervise and guide your portfolio of merchants in maintaining strong seller health measures. 

Skills

• Strong collaborator management: ability to develop strong and positive relationships with key seller partners (from GM level to online manager level), and also internally with key team members within the ebay business.

• Ability to prioritise initiatives for greatest impact.

• A strong background of driving commercial results through business development and relationship management.

• Able to build partnerships and work reciprocally with others to meet shared objectives.

• Strong ability to analyse data and draw actionable insights from these.

• Strong trading acumen, comfortable to operate in a fast-paced trading environment and skilled at running peak trading periods.

• Track record of building effective trading relationships with clients/suppliers/brands at all levels.

• Outstanding negotiation skills to source critical inventory and establish joint commercial targets.

• Excellent organisational, communication and problem-solving skills.

• Ability to operate with agility to navigate change.

• Confident self-starter with proven execution expertise.

• A background in the retail industry, ideally ecommerce. 

Experience required:

• Min of 3+ years in an Account Management role

• Strong communication, partner management, commercial and organisational skills

• Experience in the automotive industry preferred but not critical if the individual has a passion or interest for the automotive category

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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