Health Information Technology Specialist Player Coach

Do you have a passion for harnessing technology to make a positive impact on patients’ lives? Do you have Electronic Healthcare Record (EHR) as well as coaching, mentoring, and leadership experience and are looking for a rewarding career path within the Health Information Technology field?

We are excited to announce that we are looking for a Health Information Technology Specialist Player Coach to support an IQVIA pharmaceutical client partnership. This role blends direct field execution with team leadership and is responsible for driving operational excellence, coaching field team members, and serving as a key liaison between the client, the field team, and IQVIA leadership.

This individual will have the unique opportunity to be a part of multiple cardiovascular brands in the US market as a Health Information Technology Specialist Player Coach. The primary focus of this role will be to support integration of the brand into EHR systems across priority accounts, helping identify and address barriers that affect patient care, access, treatment processes, patient identification, and overall end-user experience In addition, the Health IT Specialist Player Coach will be responsible for sharing Electronic Health Record insights to enhance patient care and support population health approaches across both in-patient and outpatient sites of care at priority accounts.

Other responsibilities include developing and implementing comprehensive customer specific plans, as well as working in a collaborative manner with Account Management, Medical and Cross functional account teams

The Health IT Specialist Player Coach will also support healthcare stakeholders including end users, clinicians, informatics, Quality, Population Health and IT teams

The Player Coach also serves as the primary contact for the field team and provides day-to-day oversight across operations, team performance, and personnel matters. Working closely with the Health IT Director, this individual helps align strategy, support execution, and provide coaching and development to Health Information Technology Specialists.

Success in this position requires a self-starter that thrives in ambiguity and can be both a strategic partner and outcomes driven. 

Core Duties/Responsibilities: Health IT Specialist

• Identify potential gaps/barriers within EHR systems at priority IDN’s & Health Systems
• Problem solve and provide solutions and resolution of EHR gaps
• Identify workflow barriers and recommend scalable solutions
• Works collaboratively with customers including end users, licensed clinicians, IT informatics team, quality EHR Manager and analyst to provide meaningful insights to enhance patient care
• Align resources to develop comprehensive plans by priority institution
• Complete workflow assessments with institutional customers to identify potential gaps in care across the patient journey
• Develop and implement comprehensive customer specific plans
• Will act as matrix team Health IT Specialist subject matter expert to both internal and external stakeholders with matrix partners across account management, medical, and other cross functional partners.
• Share insights around optimizing EHR systems to address gaps in patient care including Inpatient, Outpatient, and Emergency Department 

Core Duties/Responsibilities: Coach

• Perform the core duties and responsibilities of the Health IT Specialist role while serving as a leader and coach to the field team, with an expected split of approximately 70% field responsibilities and 30% leadership responsibilities.
• Serve as the primary point of contact for the CV Health IT field team and act as the key liaison between the team and the Health IT Director for operational and personnel-related matters.
• Provide ongoing coaching, mentoring, and performance support to Health IT Specialists to strengthen execution, professional growth, and alignment to business objectives.
• Partner with the Health IT Director on recruiting, interviewing, and selecting new team members, as well as supporting onboarding and readiness of new hires.
• Support completion of performance reviews and employee relations matters, including performance improvement and disciplinary processes, in partnership with leadership and Human Resources.
• Monitor field activity, work schedules, time reporting, credentialing, and expense compliance to ensure timely completion and adherence to company policies.
• Conduct field visits, both in person and remotely, to observe execution, provide coaching, and identify opportunities for improved performance and consistency.
• Share field insights and recommendations with leadership to support program effectiveness, continuous improvement, and evolution of the Health IT strategy.
• Support the planning and delivery of team meetings, training programs, and educational initiatives for internal matrix partners and customer stakeholders.
• Build and maintain strong collaborative relationships with internal partners, including Account Executives and Sales Leadership, as well as external customer stakeholders.
• Maintain current knowledge of the Health IT functionality, including industry trends, EHR developments, customer needs, and competitive dynamics.
• Ensure all work is performed in accordance with regulatory requirements, compliance standards, and IQVIA policies and procedures.
• Complete administrative and reporting requirements accurately and on time, including documentation of Health IT activities and project updates as requested.
• Travel up to 40–60% as required.

Requirements

• Bachelor's degree from an accredited college/university required;
• Minimum of 4 years working in design, build, and/or testing expertise and experience with EHR software, including: Epic, Cerner, Meditech, McKesson preferred; and/or within a Health System informatics group or team at leadership level, or similar role within a pharmaceutical company.
• In depth knowledge of healthcare and health information technology, and software build, and/or optimization techniques
• Ability to discover issues, prioritize and problem solve to resolution
• Team player with the willingness/ability to work in a matrix environment
• Excellent presentation skills
• Strong oral and written communication skills
• Enthusiastic, positive attitude, flexibility
• Ability to consistently travel overnight 

Preferred

• Master’s degree
• Clinical IT experience, Pharmacy IT, or Nursing Informatics
• Pharmaceutical or Life Science Health IT Specialist experience
• B2B or software sales experience

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $135,000 - $145,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.