Schedule

Monday–Friday | 8:30 AM – 5:00 PM
Location: Oak Brook office, 2311 W 22nd St, Oak Brook

Key Responsibilities

This role supports the day-to-day operations of a busy home health office. Responsibilities may vary based on location needs but generally include the following:

Scheduling & Intake Coordination

• Schedule new patient referrals and assign appropriate clinical staff
• Confirm receipt of referrals and enter referral information into systems
• Maintain referral and transfer logs, ensuring accuracy and timeliness
• Communicate ordered disciplines to therapy partners, home health aides, and social workers
• Track admission and visit activity and provide daily reporting
• Update patient status changes and notify appropriate staff
• Manage pre-admit reporting and document non-admissions

Payroll & Visit Tracking

• Review and process visit notes and service summaries
• Follow up on missing or incomplete documentation
• Print visit notes, physician orders, and related documentation
• Run weekly visit reports and track documentation timeliness
• Support new hire training on documentation and payroll systems
• Investigate and resolve payroll discrepancies

Data Entry & System Management

• Enter and update patient information across multiple systems (STAT, ET, OASIS)
• Process admissions, recertifications, transfers, and discharges
• Perform data quality checks to ensure accuracy
• Run required reports and support system maintenance (including backups and archiving)

Medical Records Management

• Maintain and organize patient medical records
• Assemble new charts and manage discharged records
• Track physician orders and maintain follow-up tickler files
• Monitor record check-in/check-out processes

Billing Support

• Assist with Medicare billing audits and follow-up
• Support billing review and release processes

General Office Support

• Answer and triage incoming phone calls with a high level of customer service
• Greet and assist visitors
• Distribute incoming mail and manage office communications
• Order and maintain office supplies and inventory
• Support staff communication (paging, call routing, etc.)
• Prepare orientation materials and assist with onboarding tasks
• Complete administrative tasks such as copying, faxing, and document distribution
• Coordinate physician orders and follow up as needed
• Order medical supplies as requested