IT Change & Release Manager - Assisted Channels (Openbank)

Country: Spain

Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.    

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best-in-Class tech team and help us create unique value for our customers! 

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

Mission and responsibilities:

This is a challenging position ideal for people who are passionate about change, who believe in the importance of modernizing the system and thrive when working at pace. Ensure changes are made efficiently, with minimum risk, ideally, facilitate change and be the Responsible of the change manager model.

• Define, set up and manage the change management Model to be efficient and cross with all the different areas related to the Assisted Channels.
• Take responsibility for Change and Release Management processes, ensuring minimal disruption or degradation to service during the lifecycle of the change and is managed appropriately.
• Be responsible for test management (Strategy & execution).
• Evaluate change requests, identifying, analyzing and documenting potential risks or issues, and apportion actions accordingly.
• Maintain full auditability of all changes and releases, utilizing the tools available, i.e. Service Now and Solution Manager.
• Support the implementation of key projects and monitor progress of plans against success criteria. Plans may include: change management, engagement and communications, and benefits plans, benefits profiles, and training plans.

What are we looking for in this position?

• Minimum 8 years of experience in projects related to IT Change Management using agile methodologies.
• Bachelor’s Degree in Computer Science, Information Systems, or similar.
• Must have strong organizational skills and can work collaboratively with a wide range of stakeholders, often at senior level.
• Proactive, ownership, flexible and responsible.
• Knowledge of Agile methodologies.

What do we offer?

• Immediate incorporation to a dynamic and agile company with a growth and expansion project.
• Working in start-up mode with the support of Grupo Santander.
• Competitive remuneration and attractive benefits package.
• Possibility of growth within the company and the Group.
• Collaboration in international projects and possibility of contact with different countries.
• Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your application

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. 
Your data will be kept for the period required to carry out the selection processes that you take part in. Specifically, unless you indicate otherwise, your data will be kept for 18 months following your last application and will be deleted at the end of this period.
You may exercise your rights of access, rectification, erasure, portability, restriction of processing and objection at any time by emailing [email protected].
For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.