Job Description:

Below is the Supply Chain Analyst JD rewritten in the same format and tone as the Infios Dev role.

Supply Chain Analyst

Chennai, Tamil Nadu

What This Role Is All About

We are seeking a detail-oriented and analytical Supply Chain Analyst to support critical supply chain operations across order management, claims processing, inventory tracking, returns management, reporting, and vendor collaboration. This role serves as a key liaison between Supply Chain, Operations, Warehouse teams, Customer Care, Fraud Prevention, and external partners to ensure timely and accurate execution of supply chain activities.

The ideal candidate combines strong analytical capabilities with excellent communication skills and a passion for process improvement. You will play a vital role in maintaining operational efficiency, ensuring data integrity, resolving exceptions, and supporting business performance through data-driven decision making.

Your Key Areas of Focus

• Serve as a primary point of coordination between Supply Chain, Operations, Warehouse teams, Customer Care, Fraud teams, and external partners.
• Manage order processing activities, including repair orders, auction orders, and shipment-related transactions.
• Monitor and resolve order exceptions, address updates, cancellations, and EDI re-processing requirements.
• Analyze operational data to identify root causes of order and claims processing issues and coordinate corrective actions.
• Support Return Material Authorization (RMA) activities, ensuring proper validation and receipt confirmation.
• Create, maintain, and manage item master data and part numbers across multiple systems.
• Generate purchase orders and support procurement activities within enterprise platforms.
• Track operational KPIs and performance metrics to ensure service-level commitments are achieved.
• Prepare and distribute reports that provide visibility into operational performance and process effectiveness.
• Collaborate with warehouse teams, vendors, and stakeholders to resolve supply chain exceptions and processing issues.
• Ensure data accuracy, completeness, and consistency across systems and reporting platforms.
• Support ongoing process improvements by identifying opportunities to enhance efficiency and reduce operational risk.
• Maintain appropriate documentation and adhere to company policies, compliance requirements, and confidentiality standards.
• Perform additional related duties as required.

Qualifications for Success

Education & Experience

• Bachelor’s Degree in Supply Chain Management, Business Administration, Operations, Logistics, or a related field, or equivalent practical experience.
• Experience supporting supply chain, logistics, warehouse operations, inventory management, or order fulfillment processes.
• Experience working with enterprise systems and reporting tools preferred.

What We're Looking For

Supply Chain Operations Expertise

• Order Management and Fulfillment
• Claims Processing and Resolution
• Returns Management and RMA Administration
• Inventory and Item Master Data Maintenance
• Purchase Order Creation and Management
• Vendor and Warehouse Coordination
• Service Level Agreement (SLA) Monitoring

Data Analysis & Reporting

• Strong analytical and problem-solving capabilities
• Ability to investigate operational issues and determine root causes
• Experience creating and maintaining reports and dashboards
• KPI tracking and performance monitoring
• Data validation and quality assurance
• Business intelligence and operational reporting

Systems & Technical Skills

• Advanced proficiency in Microsoft Office Suite
• Power BI reporting and analytics experience
• Experience working with ERP systems and supply chain applications
• Exposure to JD Edwards, HITS, Control Tower, or similar platforms preferred
• Understanding of EDI transaction processes is an advantage

Communication & Stakeholder Management

• Strong verbal and written communication skills
• Ability to work effectively across multiple departments and functions
• Experience communicating operational updates and resolving issues with stakeholders
• Strong attention to detail and organizational skills
• Ability to manage competing priorities in a fast-paced environment

Get To Know Us

The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard.

Where We Work

Our Chennai Centre of Excellence is located in the heart of Chennai’s premier IT corridor at Ramanujan IT City. Our workspace offers a modern, sustainable, and amenity-rich environment, providing our teams with the tools and environment they need to thrive and deliver exceptional results.