Posted:
3/9/2025, 5:00:00 PM
Location(s):
Tennessee, United States ⋅ Knoxville, Tennessee, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:
Position Overview:
Brunswick Boat Group is seeking a dynamic candidate with strong analytical and leadership skills to support a multi-brand organization within focus area of customer experience business analytics to join our team. This role will analyze warranty, parts and customer insights trends as well as creating report, action plans, follow up and help support new process design and implementation for Boat Group. Additionally, this role will serve as the single point of contact between Brunswick Boat group and Freedom Boat Club franchisees, ensuring seamless communication and exceptional service. The ideal candidate will have a strong analytical background, a teamwork mentality, and a passion for delivering outstanding customer service.
At Brunswick, we have passion for our work and a distinct ability to deliver.
Analyze trends for warranty, parts, vendors for all Brunswick Boat Group brands
Analyze the performance of our distribution network
Analyze global customer insights
Analyze parts usage, monitor parts inventory and optimize efficiency
Identify key priorities by brands and functions to address main opportunities for improvement
Build reports, action plans, follow up and presentations in collaboration with key business partners
Act as the primary point of contact for Freedom Boat Club franchisees, addressing inquiries, resolving issues promptly and identifying opportunities for process improvement, enhanced satisfaction and business development
Support development of new processes and initiatives focused on product reliability and customer experience enhancement
Document all interactions in Salesforce CRM
Collaborate with internal teams at Brunswick corporation and Brunswick Boat Group, including all Brunswick brands, and Freedom Boat Club to provide accurate and timely information and solutions.
Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
Required Qualifications:
Bachelor's degree in a business-related field.
Minimum 5 years of experience
Proven experience in customer support and business analysis roles.
Strong analytical skills with the ability to interpret data and generate insights.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and data analysis tools.
Ability to work independently and as part of a team.
Preferred Qualifications:
Structured and organized
Customer focused person
Dynamic and enthusiastic
Action and solution oriented
Strong problem-solving abilities and attention to detail
Leadership skills to be highly effective in a team collaboration role with high influence on brands and other functions
Excellent follow-up skills
Experience in the boating or recreational industry
Familiarity with CRM software and data visualization tools
Hybrid (in the office 2-3x per week)
The anticipated pay range for this position is $69,000 to $110,500, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for a annual discretionary bonus.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more.
Why Brunswick:
Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!
About Brunswick:
Brunswick Corporation is a leader in the marine industry, and we’re looking for people just like you to take part in the movement towards better boating for all. We rely on the thoughtful input of people from all backgrounds to create compelling, innovative products for our customers around the globe. As such, diversity, equity, and inclusion are priorities in the enduring culture of our company. As a world leader in emerging recreational products and technologies, when you join our team, you become part of some of the most innovative, forward-looking brands in the marine industry today.
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.
For more information about EEO laws, - click here
Brunswick and Workday Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
#Brunswick CorporationWebsite: http://www.brunswick.com/
Headquarter Location: Lake Forest, Illinois, United States
Employee Count: 10001+
Year Founded: 1845
IPO Status: Delisted
Industries: Boating ⋅ Fitness ⋅ Industrial ⋅ Lifestyle ⋅ Manufacturing