• Sign on bonus: None

• Position: Medical Assistant/Scheduling Assistant

• Location: Chicago, IL

• Full Time, 32 weekly hours

• Hours: Monday-Friday, 7am-7pm (8 hours shifts), rotating weekends

• Required Travel: None

What you will do:

• Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Swedish Medical Group.

• Clinical Duties:

• Greets patients providing a high level of customer service and answers telephone referrals/inquiries.

• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the examination and/or treatment; arranges exam room instruments, supplies, and equipment.

• Verifies patient information by interviewing patient; reviews and/or records medical his-tory; takes vital signs; confirms purpose of visit or treatment.

• Travel to assigned FQHC office daily in support of assigned physicians.

• Supports patient care delivery by assisting the healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed, specialty specific clinical duties as directed.

• Educates patients by providing medication and diet information and instructions, answers questions.

• Completes records by recording patient examination, treatment, and test results.

• Generates revenues by recording billing information of services rendered; completes insurance forms; responds to insurance and other third-party inquiries.

• Answers incoming calls promptly, courteously, and in a caring friendly manger, ensuring outstanding customer service at all times

• Accurately, appropriately and efficiently schedules services, tests, procedures, and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times

• Keeps supplies ready by inventorying stock; places orders with approval; verifies receipt.

• Keeps equipment operating by following operating instructions; troubleshoots breakdowns; maintains supplies; performs preventive maintenance and calls for repairs as need-ed.

• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complies with legal regulations.

• Maintains patient confidence and protects operations by keeping patient care information confidential.

• Adheres to professional standards, policies and procedures, federal, state, and local requirements and Patient Centered Medical Home standards.

• Maintains current job knowledge by participating in educational opportunities

• Takes initiative and explores opportunities for accomplishing new and different tasks or projects

• Other Functions

• Participates in maintaining an environment conducive to safety, patient comfort and privacy, as well as employee safety.

• Provide cross-coverage to other offices in the Health Care Transformation program as necessary.

• Observes established hospital/department/FQHC policies and procedures, safety, environmental and infection control standards.

• Participates in quality improvement activities/projects

• Participates in department meetings, appropriate in-services, and educational opportunities.

• Clinical Skills, Creating a Safe, Effective Environment, Health Promotion and Maintenance, Hospital Environment, Procedural Skills, Documentation Skills, Verbal Communication, Inventory Control, Planning, Dependability, Medical Teamwork

• Other duties as assigned by supervisor or manager.

What you will need:

• High School Required

• Direct contact or phone contact with patients and medical staff.

• Frequent contact with patients, visitors, employers, physicians, nurses and insurance companies

• American Red Cross CPR - American Red Cross Required Or

• ARMA Certified Medical Assistant - American Registry of Medical Assistants (ARMA) Required

Benefits:

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities