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Position Summary

Coram/CVS Health is looking for a high-energy healthcare professional to join our national team as a Benefit Verification Specialist! This rewarding opportunity allows you to work closely with our Patient Intake Coordinators and insurance providers to verify coverage for in-home IV therapy for Coram's patients. We believe that Benefit Verification Specialists are a key part of creating a positive experience for our patients.

In this dynamic and fast-paced role, you will be responsible to verify insurance coverage, perform benefit investigation, and obtain prior authorization for both new and existing patients in order to process patient prescription orders in a timely manner while demonstrating excellent customer service directly to patients, healthcare professionals and insurance carriers.

This role will require an understanding of insurance carriers and concepts including drug cards, major medical benefits, and per diem coverage as well as knowledge of government and patient assistance programs.

The schedule for this position is Monday - Friday with hours between 7:30am-6pm CST. Colleague will be required to work mandatory overtime/extended work week when needed, as well as regular and predictable attendance. This role may require on-call scheduling based on departmental need. Preference will be given for later shift availability. This is a Work At Home role, which requires access to an appropriate work space that will ensure HIPPA compliance, privacy and consistent internet strength and availability.

Required Qualifications

- Analytical and problem-solving skills

- Attention to detail

- Ability to work independently

- Experience working in Microsoft Office, specifically Excel, Outlook and Word

- Strong computer skills

Preferred Qualifications

- Minimum one year experience working in a healthcare environment

- Experience working with health care insurance and medical terminology.

- Knowledge of Medicare, Medicaid, and third-party vendors

- Prior direct customer service experience (medical field preferred)

- Epic experience

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/08/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.