Overview

To be responsible for the effective operation of the Bakery Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience

• To oversee the effective ordering, production, merchandising of all bakery products and ensure attractive displays to maintain and increase sales;
• To plan daily production sheets to ensure variety in bakery products, and effectively prioritize  and organize all production and department functions;
• To effectively control inventory through pricing and signage of bakery products to achieve company goals and budget so as to maximize sales and profits;
• To schedule, direct, supervise and discipline department staff and train all new employees;
• To be responsible for the opening and/or closing functions of the department;
• To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
• To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
• To perform other duties, as required.

The Ideal Candidate Would Possess:

• Exceptional customer service skills
• The ideal candidate must possess a minimum of 5 years’ experience as a qualified baker/decorator, preferably in a retail environment;

• Previous managerial experience and knowledge of production schedules is a definite asset;

• Flexibility to work a variety of hours which include days, evening, nights, and weekends;

• Ability to work under pressure in a fast-paced environment;

• Must possess excellent organization, communication and interpersonal skills.