Sandvik is looking for a

Documentation and Training Support Specialist
 

Sandvik Mining and Rock Solutions (SMR) is a global leading supplier of equipment and tools, parts, services, digital solutions and sustainability-driving technologies for the mining and infrastructure industries. One of our key success factors are our 17,000 dedicated employees – the ones who brought us to the market-leading position we hold today, and the ambassadors of our brand and culture. To continue attracting, engaging, and developing top talents in a relevant way for our business, we’re now making a move towards an even more employee-centric, digital and agile approach.

Sandvik Mining and Rock Solutions - Part & Services Division is now looking for a Documentation and Training Support Specialist focusing on Business IT Systems for their Part and Services Division.  Are you looking to embark on an exciting career with an international team, if so please keep reading.

Currently we have an opening for a Documentation and Training Support Specialist to support digital transformation of Service Operations globally.  The Service Platform Program and related projects introduce new solution to support service delivery execution and asset information management.  The solution will digitalize our service operations, improving our information flow, fleet information capture and much more in the future.  The goal of the program is not only to introduce new technology, but also drive new business change and support continuous operational improvements.

About the Job
In this role you will join a team of Change and Training Specialists and be part of an exciting digital transformation of our Service Operations worldwide. You will be responsible for organizing and managing training and process documentation, ensuring their consistency, and facilitating easy access across our diverse user community. While your central focus will be working with Key User groups, you will also work with our program delivery teams.  The support may include preparation and running of governance forums or collaboration meetings, managing logistics and scheduling of training events, including the capture of minutes, actions, issues, etc. and distribution of meeting notes once complete.

This position requires exemplary communication and interpersonal skills to develop and maintain productive relationships with teams within the organization. The Documentation and Training Support will partner with another Specialist to lead and support learning events, develop eLearns, conduct research, produce resources and guidance, and facilitate ongoing knowledge base development and engagement.

About You
We are looking for someone with a sound working knowledge of Learning management systems, training administration and documentation.
Experience developing eLearning material or Instructional Design skill will also be highly regarded.

Furthermore, we would like you to have the following knowledge, skills & experience:

Required Competencies

• Excellent skills with Microsoft Office applications, MS-Word, SharePoint and PowerPoint essential
• Development of training material in both hard print and e-learning environments
• Experience in working with Learning Management Systems (Adobe Prime, Workday)
• Excellent communication and interpersonal skills, with the ability to apply them at all levels of the organization.
• Ability to work in a local and remote virtual team environment.
• Developing systems and user documentation
• Training scheduling and management
• Adobe Captivate or similar authoring tool.

Other Competencies

• Communication: Effective communicator to convey ideas, expectations, and information to their team, stakeholders, and clients.
• Organization: Highly organized to manage multiple tasks, timelines, with clarity and engagement of others.
• Time management: Prioritize tasks and manage time effectively to ensure deadlines are met.
• Adaptability:  Be adaptable and adjust focus based on changing business environment and requirements
• Teamwork: Work collaboratively with the project teams and users.

We are truly interested in your personal qualities, which are characterized by your excellent communication skills and well-developed stakeholder management ability which will enable you to build strong and successful internal and external stakeholder relationships. You are assertive and operate with honesty and integrity. You have good judgement and strong values. As a role model in our business, you have a high regard for safety, and you lead by example by promoting a safe and healthy workplace.

This role will be based in Amsterdam, the Netherlands. You report directly to the Change & Training Manager.

A few words about us
At Sandvik, we offer a global arena of brilliant minds, and we’re technology driven, innovative, entrepreneurial, and inclusiveness! Success is a team effort, and we believe that diversity inspires, so we invest in supporting each other, learning together, and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.

Diversity, Inclusion & Sustainability
Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment, wherever in the world we operate. Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritize the safety and well-being of our employees, are the foundation of how we work today. We also recognize the importance on inter-personal relationships and how those based on honesty, respect, and trust, enhance our working lives, and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Contact information

For further information about this position, please contact Shane O’Leary, [email protected].

Want to join our team?
Submit your application at home.sandvik/en/careers/ no later than 25 August 2024. Your application should consist of an introductory letter including your salary request and a CV (in English). When applying in our system, please make sure to also attach your introductory letter when asked to upload your CV.

Job ID: R0069431

Please note, we do not accept applications via email!

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.