Company:  

US1152 Buckhead Meat of Denver, Inc.

Sales Territory:  

None

Zip Code:

80229

Travel Percentage:  

0

Compensation Range:

25.00

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.  

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY
Responsible for assisting and backing up the Customer Service Supervisor in the leadership and training of a team of front-line customer service reps.  Provide support and guidance for sales order processing, sales order inquires, assistance in training and resolution of escalated issues.  Act as the expert on company policies and customer service tools and systems.

#LI- ONSITE

work schedule: 5:30am - Finish (3:30pm on average) Mon - Fri

Primary Responsibilities:

• Receive and process orders in an accurate and timely manner, meeting and exceeding customer service key productivity metrics and Customer Experience standards.   
• Respond to customers and Sales Consultant inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules or product availability) all in a considerate and professional manner. Provide support to the team regarding escalated issues timely and accurately. Communicate frequently with Sales, Operations, Supply Services and all other internal teams to review and resolve customer issues via email, phone, and MS TEAMS.
• Lead the training of Customer Service associates on company standards, procedures and policies related to this team’s responsibilities.   Drive accurate and timely resolution of Customer Service activities and ensure quality processes are executed related to the resolution of customer’s orders and inquiries.
• Act as the backup to the Customer Service Supervisor by providing team leadership, supervision and coordination of daily work assignments when the supervisor is not available.
• Participate in process improvement initiatives, task force activities and participates in other projects as assigned.

​Education:

• High School Diploma or equivalent required
• Some college and/or an associate degree preferred

Experience:

• 2+ years of progressive experience working in a fast-paced Customer Service Department or Call Center environment
• 1+ year of supervisory experience or team leadership preferred

Skills:

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.  Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.  Capable of working with internal staff from other departments in a proactive and constructive manner.
• Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure.  Collaborative management style.  Delegates responsibilities effectively. Recognizes and acknowledges the value others bring to the organization.  Exhibits a high level of trust and accountability.
• Computer Literacy: Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint, Teams and Outlook), Internet Navigation and familiarity in maintaining a customer database and Call Center software. Salesforce.com ERP a plus.
• Planning & Organizational Skills - Ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.  Able to manage large, complex projects.  Uses time effectively.  Ability to manage and meet deadlines in a fast-paced environment.
• Customer Service – Respond promptly to requests for service and assistance as needed.  Follow up as needed.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
• Detail Oriented – Attention to details and accuracy. 
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.

Anticipated Closed Date:

10/31/2024

The deadline may be extended based on good faith of the business needs. The posting will be updated when the deadline is extended.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

10/31/2024

The deadline may be extended in good faith based on business needs.  The posting will be updated when the deadline is extended.