Position Summary

eStore EPP Manager serve as a guardian of Samsung EPP sales on Samsung Romania D2C channels.
In his/her role is responsible for setting up short- and long-term sales and product strategy to sustainably grow and nurture Samsung EPP sales channels in line with HQ’s and EO’s directions. You need to ensure that all weekly-, monthly-, quarterly and yearly sales and profit KPI targets are achieved for all EPP channels. For the continuous improvement of our EPP operation, role owner must track and analyze online market trends and key consumer behaviors in online field.

EPP Manager must closely collaborate with eStore sales and PMs as well as B2B key account managers from sales divisions to create sales opportunity for EPP sales in line with eStore pricing strategies and local financial regulations. The person in the role must be data oriented and accurate, meeting all deadlines.

Role and Responsibilities

• Execute sales strategy by identifying Business customer needs and selling the appropriate products and services to be sold online on designated .com platforms
• Grow Online B2B business through multiple marketing & sales techniques and touch points, conducting in person meetings, and partnering with vendors or manufactures
• Maintain a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business through designated online channels
• Meet or exceed annual sales top line revenue and margin goals as defined by management
• Adhere to sales process including but not limited to pipeline development and accurate forecasting via internal tools
• Execute regular Business Review Reports to Sales/Project Manager which will focus on past performance and expectations of current quarter, analysis of pipeline, key wins, and personal improvement goals
• Develop partnership network with Companies on the market to drive attachment and retention towards brand portfolio long-term through tailor made online offer and promotional activities
• Close cooperation with eStore team in setting up KPIs and aligning promotional activities on all levels i.e. Sales, Logistics, Performance Marketing, Platform Development and Maintenance
• Create and maintain relevant product mix for all EPP sites
• Create a clear pricing strategy with relevant promotional plans and maintain prices in system for all EPP sites
• Report and analyse the competitors’ products, prices and marketing activities in relation of dedicated products, in order to enhance competitiveness

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Skills and Qualifications

• The ideal candidate will have a minimum of three years' experience in digital marketing/ecommerce.
• A university degree in Business, Marketing
• Proven record of planning, managing ecommerce websites, delivering successful updates & campaigns.
• Demonstrable expertise of digital tools & techniques and developing creative solutions
• Experience with creating offers through online sales platforms and general understanding of communication funnels that drive results
• Demonstrate strong attention to details
• Analytical with great problem-solving skills, delivering consumer-centric, data driven marketing activities at scale and speed.
• Outstanding communication & organizational skills enabling you to work effectively with stakeholders across our business as well as with external agencies.
• Demonstrable experience in managing Agency Partners, and ideally leading virtual teams/workstreams to deliver against a shared objective.

What does success look like?

The successful candidate will be able to hit the ground running, and build excellent relationships with their marketing and commercial counterparts across all Product Divisions and the wider Digital team, plus our platform and agency teams.

They will be able to quickly interpret the business needs and plans, translating these wider objectives into clear briefs for implementation across EPP ensuring there is consistency/alignment with the overall Digital Experience. Activity will include both launching new products & promotions/campaigns to market, on time and on budget – as well as evolving the digital experience we offer our consumers on the new platform.

They will be able to pull together one aligned response to briefs from the wider eStore team, explaining often technical and complicated plans in an engaging, simple way – to show how eStore can help the business hit their KPIs and objectives. They will lead the development of the EPP, in order to hit and exceed KPIs, using data and insight to continually improve the experience we give our consumers via EPP.

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