Job Summary

We are seeking an experienced Network Operations Manager to lead our 24x7 NOC team and ensure the stability, performance, and availability of enterprise and cloud network infrastructure. The role requires strong leadership, operational excellence, hands-on networking expertise, and excellent client communication and vendor management skills.

Key Responsibilities

• Lead and manage a team of ~15 NOC engineers in a 24x7 support environment

• Monitor network performance and ensure high availability across LAN/WAN and cloud environments

• Drive incident management, escalation handling, and root cause analysis (RCA)

• Manage major incidents (P1/P2), lead bridge calls, and ensure timely communication and resolution

• Prepare and present incident reports, RCA documents, and service updates to leadership

• Act as the primary point of contact for client communication during critical incidents and outages

• Manage escalations with ISPs and vendors to ensure circuit stability and SLA adherence

• Track, analyze, and report SLA performance metrics

• Coordinate with internal engineering teams and external service providers

• Drive process improvements, automation initiatives, and monitoring enhancements

• Maintain SOPs, operational documentation, and reporting dashboards

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field

• 12+ years of experience in networking / network operations field

• 4+ years of experience in leadership or managerial role

• Strong knowledge of routing & switching (BGP, OSPF, VLANs, VPN, MPLS)

• Experience with firewalls (Palo Alto, Cisco, Fortinet) and QoS

• Hands-on experience in cloud networking (Azure and/or AWS)

• Proven experience in client communication and managing ISP/vendor escalations

• Strong background in handling major incidents and leadership reporting

• Familiarity with network monitoring tools (SolarWinds, LogicMonitor, etc.)

• Strong troubleshooting, communication, and stakeholder management skills

• Good understanding of ITIL processes (Incident, Change, Problem Management)

Preferred Qualifications

• Certifications: CCNP / CCIE / Microsoft Azure (AZ-700)

• Experience in hybrid or multi-cloud network environments

• Exposure to large-scale enterprise or global network operations

Why Join Us

• Opportunity to lead mission-critical network operations

• Work with modern enterprise and cloud networking technologies

• Collaborative, fast-paced, and growth-focused environment

• Direct impact on service reliability and customer experience