Posted:
7/25/2024, 9:36:59 AM
Location(s):
New York, United States ⋅ San Jose, California, United States ⋅ California, United States ⋅ New York, New York, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
As part of the Corporate Affairs team, PayPal’s Consumer Communications team is responsible for sharing the company’s compelling story and educating stakeholder groups including, consumers, media, influencers and analysts on how PayPal products can help them in their daily lives as they manage and move money personally or professionally.Job Description:
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We are revolutionizing commerce globally. With this mission as our North Star, we are aligned around one central vision: to make sending and receiving money, selling, and shopping simple, personalized, and secure.
We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts). We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
The Position
At PayPal, we're creating products that connect the world and empower people through payments. We are in the greatest period of change and transformation in the history of money and financial services. Everything about how commerce works is changing – how people shop; how merchants sell to consumers; how people engage with mobile; how people interact with financial institutions; the very nature of money itself. Our team is reimagining every one of these things each day on a global scale. If you’re ready to shape the future of money, join the team at PayPal. We are proud to work here. You will be too.
As part of the Corporate Affairs team, PayPal’s Consumer Communications team is responsible for sharing the company’s compelling story and educating stakeholder groups including, consumers, media, influencers and analysts on how PayPal products can help them in their daily lives as they manage and move money personally or professionally.
This role will lead the Consumer PR/Communications team and will be responsible for the global consumer communications strategy. This role will work closely with the EVP of Consumer Group, Marketing and Communications, as well as the senior leaders of the consumer product, commercial, and marketing teams. The Sr. Director of Consumer Comms will be charged with leading comms plans and activities that drive understanding of PayPal’s consumer business and products, build narratives for business stories, manage media and brand reputation, support integrated marketing campaigns, among other activities. This individual will join a dynamic team that operates in a fast-paced environment. The successful candidate will collaborate with other staff daily, including multiple team members across Communications, Product Leadership, Marketing Partners, and Consumer Business Unit.
Responsibilities
Manage Consumer Communications team.
Work closely with Consumer leadership team to drive the internal and external communications strategy aligned with business objectives and audiences.
Lead the development and execution of strategic consumer comms/PR campaigns aligned to new product launches, GTM, integrated marketing campaigns, seasonal moments, etc. This could include content & messaging, third-party research, spokesperson preparation, images, demos, toolkits, recaps and measurement.
Lead internal and external executive communications for Executive Vice President of Consumer Group, Marketing and Communications.
Oversee internal and external executive communications for Chief Product Officer (CPO), Chief Design Officer, Chief Marketing Officer (CMO), helping to build external profiles and thought leadership for respective areas across commerce, technology, and consumer.
Provide strategic counsel to senior executives on internal and external communications strategies.
Lead internal and external comms plans for leadership hires/departures, change management, and global reorganizations. Builds content and scripts for Global All Hands, Earnings script inputs for business unit, internal executive events, and external sales events.
Strong media relations practitioner. Build and maintain relationships with key media and influencers, including journalists and influencers spanning consumer, business, personal finance, and technology verticals. Manage media hotline.
Manage earned media strategy and opportunities for PayPal Consumer, as well as develop spokespeople.
Manage brand reputation with media and customers across external environment.
Work with Government Relations and Regulatory teams to manage PayPal communications strategy for external stakeholders.
Provide employee communications guidance and strategy for select internal announcements, All Hands, etc.
Attend strategic business meetings.
Build and maintain relationships with key business partners across Communications, Product Leadership, Marketing Partners, and Consumer Business Unit, Corporate Affairs, and external agencies.
Qualifications
15+ years public relations/communications experience – strong management skills desired. 2-4 years of agency experience a plus.
Experience leading high-performing teams
Strong organizational skills – can manage day-to-day tactics and drive projects to desired end-results within deadlines.
Experience providing effective strategic communications counsel to senior leadership across the organization.
Ability to build and measure communications programs that align with Venmo’s strategic business priorities.
Ability to develop strategic comms plans and presentations for senior leadership audience.
Background working with product, marketing, legal, and regulatory teams.
Strong communications skills, including writing, verbal and editing.
Relationships with consumer, business and technology media.
A deep understanding of digital media best practices, platforms and measurement. Previous experience working with digital media measurement tools at, or for, an established global brand a plus.
Attention to detail – even in fast-paced environments.
A team player with a positive attitude and strong interpersonal skills to collaborate with multiple stakeholders – this position will work with multiple departments and functions throughout Venmo and PayPal.
Ability to think creatively and generate recommendations for tactical problem solving.
Bachelor’s degree required.
Ability to work regularly on-site at PayPal’s New York City office.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
10-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$143400 to $285450For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
Website: https://www.paypal.com/
Headquarter Location: San Jose, California, United States
Employee Count: 10001+
Year Founded: 1998
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce Platforms ⋅ FinTech ⋅ Mobile Payments ⋅ Transaction Processing