The Importance of this Role:

We are looking for a Service Representative - Insurance Services, P&C that works to increase insurance policy sales and retention by offering advocacy for our clients, selling additional insurance products, and providing rewritten policies, when applicable. In this role, reporting to a Customer Service Manager, you will be tasked with conducting renewal and new business reviews, processing endorsements, providing guidance to policyholders on claims-related items and selling additional insurance products to our existing Customers. This role requires an active P&C license.

This role is an in-office position based out of our Columbus, Ohio location.

Your Responsibilities:

• Conduct renewal reviews, advise on insurance coverages, answer questions, and re-shop when requested
• Ability to quickly build rapport with clients over phone, email, and text
• Setting and completing tasks with organized notes while following consistent processes
• Run sales process effectively with organized notes and tasks for follow-ups
• Provide sales with quality in mind, following call quality processes
• Clearly articulate Matic value proposition to the client
• Achieve sales targets for calls, cross-sales and retention

Requirements:

• Must be a licensed Property & Casualty Agent
• Must be a self-starter with the desire to learn and grow
• Must not be adverse to a sales-driven mentality
• Excellent communication skills

Attributes you will possess to achieve success:

• Ability to handle adversity, and overcome objections
• Empathy, patience and clear communication skills
• Passion that can convey the value of our Matic message clearly
• Tenacity and persuasiveness when it comes to doing what’s right
• Self-motivated and willing to learn
• Ability to handle multiple priorities and demands in a fast-paced environment
• Customer service experience or experience as an advocate preferred
• Insurance knowledge preferred but not necessary

How Matic stands out:

• Career advancement - we have a culture that focuses on internal promotion and career growth. 
• You have an ownership stake - all Maticians receive Matic stock options.
• Unlimited Paid Time Off.
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! 
• Modern office environment (that’s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).  

About Matic:

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

 

 

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.