Reports To 

 

Team Manager 

 

Summary

 

The Inside Sales Representative (ISR) will be responsible for managing existing B2B customers, understanding their needs, and ensuring a smooth sales process that delivers renewal value and retention rates. The ISR will provide an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data-led insights and advice to ensure our clients success in using our platform. Identify and capitalize on upselling and cross-selling opportunities to foster customer engagement, growth and revenue generation. To be successful as an inside sales representative you should be able to build instant rapport and strong customer relationships. A top inside sales representative should also be competitive and a good listener.

 

Key Responsibilities

• Communicate and conduct regular business reviews with existing customers via phone and Zoom
• Leveraging internal data tools to drive performance optimization
• Coaching and training existing clients while onboarding new clients
• Understanding existing customers' needs and identifying upsell and growth opportunities
• Executing Renewals on time and with quality
• Forecasting accurately, closing sales and achieving sales targets 
• Learning, presenting and demonstrating various products
• Staying informed about competing products and services

 

The Person

Desired Qualifications

• 2-3 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business 
• Experience managing a base of existing B2B customers through the full renewal and growth cycle while while forecasting accurately and consistently achieving renewal and growth sales targets
• Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
• Ability to multi-task, prioritize, and manage time effectively while delivering exceptional customer service
• Excellent communication skills, both verbal and written including excellent phone and meeting management skills.

 

Other Capabilities

• Bachelor’s Degree in science, marketing, business or related fields
• Proficiency in Microsoft Office and CRM software such as Salesforce.com
• Fluent level of verbal and written English required with Arabic, Urdu or Russian a plus