Summary Processes all outgoing wire transfers; reviews wire transfers for accuracy, availability of funds and ensures contract agreement guidelines are met prior to processing; and maintains records of transactions by performing the following duties.

Essential Duties and Responsibilities include the following.

• Processes daily outgoing wires through the wire system as received by customers via email, phone, or fax.
• Handles a high volume of telephone calls and assists customers with wire requests in a friendly and professional manner.
• Familiar with eWire, IBS Insight, Digital Administration Tool, and DocuTreev.
• Initiates call-back wire verifications for those wires not received in person or via online banking platform.
• Verifies wire transfer agreement is on file for customers requesting wire transfers via phone, fax or email.
• Monitors system queues and perform duties as needed to ensure work is processed in a timely manner.
• Reviews and releases wires from the OFAC queue according to internal guidelines. Works with BSA on wires that need additional research.
• Reviews and releases wires in the electronic repair que and if necessary contacts the appropriate BEB customer to get the information needed for the correction.
• Notifies account officers or customers if a wire is held due to insufficient funds.
• Reviews and releases held wires that are possibly duplicated.
• Processes returned wires and notifies the customer of the return.
• Reviews and processes incoming wires with incorrect account numbers according to predetermined guidelines.
• Processes foreign conversion wires using the FX contract system.
• Verifies and processes drawdowns.
• Releases approved wires keyed by retail employees and attaches email approvals to the wire.
• Submits service messages.
• Monitors incoming service messages.
• Follows instructions and guidelines for processing foreign currency wires.
• Notifies appropriate employee of any held wire keyed at the banking center level.
• Processes request from customers to receive email wire confirmations.
• Processes officer requests for accounts that need wire fees waived.
• Identifies and enters “good guy” rules regarding OFAC suspects.
• Reviews new wire agreements through the workflow que in DocuTreev.
• Performs end of day balancing.
• Prepares the daily work for approval and imaging. Performs quality review the following day.

Supervisory Responsibilities                                                       

This job has no supervisory responsibilities.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Technical Skills – Asses own strengths and weaknesses; Strives to continuously build knowledge and skills.

Interpersonal Skills/Customer Service – Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others’ ideas and tries new things; Responds promptly to customer needs; Meets commitments.

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests.

Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Quality and Quantity - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Completes work in timely manner.

Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                     

High school diploma or general education degree (GED); one to three years banking and/or general accounting experience.  

Language Skills                                                              

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills                                                     

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                                          

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills                                                               

To perform this job successfully, an individual should have basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software. Ability to use basic office machines including 10-key, computer keyboard, telephone, fax machine and copy machine.

Customer Service Skills

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor.  Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Physical Demands  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; and use hands to finger, handle, or feel; reach with hands and arms and talk or hear  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment  The noise level in the work environment is usually moderate. This job description reflects management's assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs.  This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion

Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.

Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas.  Any exception to this policy requires further regulatory review and approval by management.