Job Description:

Better and fairer care.  Always.

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. 

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. 

About the role:

This role will sit in our Ambulatory Care Unit and will be part time - 24/32 hours a week and may include extra cover if needed.

• Respond to patient queries across multiple channels (email, SMS, in person, and phone).

• Provide accurate, clear, and timely information.

• Collaborate with our clinical team to resolve issues.

• Advocate for patient needs

• Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.

What We’re Looking For

• Proven experience in customer support or similar roles.

• Outstanding communication and problem-solving skills.

• Ability to handle sensitive information with discretion.

• A patient, positive, and empathetic approach.

• (Preferred) Experience in healthcare, with an understanding of the sensitivities involved.

Why work at St Vincent’s?

• Join us on our mission to provide care to all, including the most at-risk people in our community

• Discounted access to many gyms for you and your family with Fitness Passport

• Access to discounted private health insurance with Medibank

• Access to a government salary sacrifice program.  Make a proportion of your salary tax-free

• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital

In this role you will be based at St Vincent’s private hospital, Darlinghurst.

• A state-of-the art hospital in a beautiful inner-city location

• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches

• Closely partnered with universities & affiliated research institutes, many of which are located on-campus

• Groundbreaking technologies, including world-first robotic-assisted surgeries

• Highly specialized services in orthopaedics, heart and lung, head and neck, neurosurgery, urology, vascular surgery, upper GI/hepatobiliary surgery, ENT, colorectal surgery, gynaecology, neurology, plastic and reconstructive surgery, cancer services, and mental health

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

How to apply

Please submit your resume.  A cover letter is welcome but not required.

Respectfully, this role is not open to recruitment agencies.

For more information email Nurse Unit Manager -Justin Hussein via [email protected]

Closing Date:

23 March 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct