In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of its clients, providing travel, B2B and virtual card solutions. The regional EMEA business now covers more than 550 corporate clients, 45 markets with significant further expansion underway.

The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. 

Responsibilities: 

• Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
• Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi
• Taking ownership of issues and coordinating fast resolution
• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
• Client communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/ account manager

Requirements:

• Proficiency in English
• Another European language is an advantage
• A minimum of 1 year of experience in customer service, account management or client facing role
• Good presentation & communication skills
• Professionally articulate, verbal and written.
• Business maturity which results in gaining/maintaining credibility and respect with senior client contacts
• Strong MS Office and system skills

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – 3 days from office and 2 days from home, flexible working hours.
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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