Posted:
1/8/2025, 4:16:20 AM
Location(s):
Leinster, Ireland ⋅ Dublin, Leinster, Ireland
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in people management and problem solving.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Team / Role Overview
The role is within the Digital Client Support team based in the Dublin Service Centre.
The Digital Customer service officer will be responsible for proactively working with key internal relationships to provide support to TTS client ops clients and be a strong support to the team leader and section manager.
This will include handling all digital support escalations and engage with clients using the most efficient method to resolve the query or liaise with higher levels of support to investigate further.
Responsible for a broad range of topics across multiple applications. The overall objective of this role is to manage the Digital Support needs for a portfolio of high-profile clients and serve as single point of contact for receiving and managing Client support requests while delivering best in class client service on Citi’s suite of products in a timely and professional manner.
The successful candidate will demonstrate knowledge and understanding of Citi’s Electronic banking products and can support a wide range of requests always adapting to the client needs.
This client-facing role is ideal for a candidate displaying Agile and forward-thinking competencies together with flexibility, excellent communication skills, both written and oral, and with great people and leadership skills to enable the smooth functioning and success of the Digital Client Support team and of the overall Digital Client Support department.
Key Responsibilities:
Requirements:
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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View the EEO Policy Statement.
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Website: https://www.citigroup.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1812
Last Funding Type: Post-IPO Equity
Industries: Banking ⋅ Credit Cards ⋅ Financial Services ⋅ Wealth Management