Job Description:

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Proficiency in leading both physical and virtual teams
• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Expertise in people management and leadership
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Technical Skills required:

• Core knowledge of Wintel / vmware / Unix (All operating system flavors)
• Core knowledge of Cloud infrastructure (AWS / Azure)
• 8  to 10 Years of experience with Strong Working knowledge on Wintel Administration &  VMware virtualization.
• Hands on VMware ESX/vSphere 6.x and 7.x Experience in deploying Servers including Synergy servers.
• Hands on troubleshooting hardware issues.
• Wintel & ESXi Builds, Troubleshooting, Patching, Support upgrades, Uplifts and Migration.
• Must be able to demonstrate deep technical troubleshooting and problem solving skills.
• Certified and Hands on P2V, VMotion, Storage VMotion, FT etc with Understanding of VMware HA/FT/DRS ,Clustering concepts.
• Expertise on Windows heterogeneous platform environments, including MS Clustering, Backup operations, Terminal Services, Patching and Activation.
• Configuration and troubleshooting of various operating systems like Windows 2008/2012/2016/2019
• Excellent understanding of ITSM\ITIL processes and certification will be added advantage.
• Good communication skills with ability to represent in global meeting/forums/customer is mandatory.

Qualification:

• Computing or similar subject related degree
• Interpersonal sensitivity and customer responsiveness
• Excellent knowledge of the IT environment and its future trends
• Ability to communicate complex technical contents to stake holders
• Strong consulting skills, flexibility and resourcefulness
• Exposure to Customers Globally
• Strong knowledge on ITIL Processes.
• Certifications in relevant technologies

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.