JOB SUMMARY

The Sales Consultant will be required to use their Managed Services knowledge to support the client sellers during the sales lifecycle. They will be required to provide product expertise and guidance in identifying the customer requirements and ensuring the managed services solution proposed meets the client objectives. In some scenarios, the co-seller will be required to create proposals and co-pitch with the client to customers from a technical perspective.

The Sales Consultant must possess excellent written and verbal communication skills and must be able to manage multiple priorities and customers in a fast-paced environment. This person must have demonstrated ability to act as a self-starter and can execute objectives and problem solve without day-to-day supervision. A key attribute for the Co-Seller is possessing the ability to bring local and remote teams together to work on and resolve issues that arise to mitigate customer impact.

RESPONSIBILITIES:

In addition to the core competencies, you will:

• Support sales activities, including leading sales conversations, ensuring accurate articulation of products, proposition, and differentiators.

• Translate between business problems and technology solutions

• Collaborate with client sales teams to engage with clients, understand business challenges, and propose products.

• Work with the client and internal team to identify future needs to align with product suite

• Provide specifications according to which the solution is defined, managed, and delivered

• Keep current with trends and technological innovations

• Influence technology direction with solid analysis

• Advocate for customer satisfaction to ensure the highest level of NPS

• Proactively drive efforts to improve the customer’s experience with our client’s portfolio of products and services

• Ensure the customer receives timely responses and the best possible solutions related to their requirements

• Maintain regular contact with the client’s Sales team/Account Manager assigned to the account

• Develop and maintain positive customer relations with business contacts

SKILLS AND COMPETENCIES

• 2 – 3 years’ experience in Sales, pre-sales or related role with working knowledge of:

• M365 features and technical attributes, with certifications a plus.

• A good understanding of ITIL (information technology infrastructure library) service management processes

• Technical account level exposure desired related to small business M365, Microsoft Cloud, and basic networking.

• Ability to manage multiple accounts and priorities

• Demonstrated ability of a high degree of independence and the ability to be proactive and solution oriented

• Excellent interpersonal and relationship building skillsStrong written, verbal and communication skills

• Generate innovative ideas and the ability to challenge the status quo, particularly in the identification of opportunities within assigned accounts

• Project management training and experience is a plus

• Express a passion for technology and keeping informed of market trends

• Confidence in making technical and business decisions

EDUCATION

• BS/BA degree and technology background strongly preferred

WORKING CONDITIONS

• This role is based in Melbourne or Ballarat Victoria and required to be in the office.

• Some travel may be required

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