Overview

Performs a wide variety of administrative duties to support the Provider Operations Department. Assists department management and other staff with provider Data Management, Network Configuration, provider credentialing, contract implementation, correspondence, and information updates. Works under moderate supervision.

Compensation Range:$23.17 - $28.96 Hourly

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Maintains current provider demographic information in databases (Salesforce, Facets, Guiding Care) via data entry. Works with vendors to ensure data consistency and quality.
• Works system errors and exceptions to maintain clean provider data across all systems.
• Facilitates outreach to providers to test integrity of online provider demographic information. Updates provider data as needed to ensure quality.
• Monitors updates for provider data intake pathways, including but not limited to, Portal, Online form, mail, fax and email. Coordinates with providers and updates record accordingly.
• Assists with Claim intake and creates out of network profiles as necessary.
• Interfaces internally to investigate provider issues and assist with customer resolution.
• Processes return mail and return checks; logs data and updates provider record to remediate return mail.
• Monitors and resolves Provider Claim Pend queue. Escalates issues as appropriate.
• Obtains required documentation from providers necessary for the establishment of a complete provider record on VNS Health systems, e.g. IRS W9 form.
• Provides administrative support to the department including filing, mail distribution, preparing reports, and documenting inquiries and requests.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education:

• Associate's Degree in Business, Communications or related field or the equivalent work experience required
• Bachelor's Degree in Business, Communications or related field or the equivalent work experience preferred

Work Experience:

• Minimum two years experience in health care Payer environment, Credentialing or Provider Data required
• Excellent written/oral communication and interpersonal skills required
• Proficient in Microsoft Office Applications, including Excel required
• Experience in administering provider relationships preferred