Project Role : Deployment Lead
Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Deployment Lead, a typical day involves orchestrating the detailed execution of a deployment plan that encompasses scheduling, budgeting, and resource allocation. The role requires close collaboration with various project teams to ensure all deployment activities are aligned and interdependencies are effectively managed. Monitoring progress and controlling the deployment process are key daily tasks, alongside facilitating training sessions and pilot programs to support a smooth rollout. This position demands proactive coordination and continuous oversight to drive successful deployment outcomes across multiple teams and functions.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Develop and maintain comprehensive deployment schedules to ensure timely delivery of project milestones.
- Facilitate effective communication channels among stakeholders to promote transparency and alignment.
- Support junior team members by providing guidance and fostering a collaborative environment.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong knowledge of deployment methodologies and best practices within enterprise environments.
- Experience in coordinating cross-functional teams and managing complex project interdependencies.
- Ability to analyze deployment metrics and implement corrective actions to maintain project health.
- Skilled in resource planning and budget management to optimize deployment efficiency.
- Excellent communication and stakeholder management skills to drive collaboration and consensus.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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