Customer Support Specialist

Company:

The Boeing Company

Job ID:

00000435858

Date Posted:

2024-08-22

Location:

USA - Miami, FL

Job Description Qualifications:

Boeing Global Services (BGS) Training Solutions is seeking a 1st Shift (10am - 6pm) Customer Support Specialist to join our Miami Florida Campus. With
over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines.

Position responsibilities:

•Responding to visitor/customer queries and needs

•Ensure TSA verification and requirements are met

•Ensures all audit requirements are in compliance

•Verifying training rosters

•Handling urgent schedule/training adjustments

•Leading VIP & regulatory authority visits to the campus from around the world

•Set up classrooms and review schedules

•Send schedules to customers and upload student information

•Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information

•Identify areas which require improvement

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skill/Experience):

•3+ years of experience in customer support services and document compliance related fields

•3+ years of experience working in a multi-functional team environment

•Experience in data analysis

•Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)

Preferred Qualifications (Desired Skills/Experience):

•Experience working in a fast-paced and deadline-driven environment

•Experience implementing process and/or strategy improvements and an applied understanding of Lean practices

•Experience in a role requiring strategic planning

•Interpersonal skills, teamwork, and customer focus are essential to be successful in the role.

Typical Education & Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This is a first shift position (10am - 6pm)

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Average Pay Summary: $56,100-$75,900

This position will be accepting application through August 28th, 2024.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 3

Job Type:

Regular

Job Code:

UAMEI3 (UB2)

Equal Employment Opportunity:

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