About this opportunity:

Our Team is growing, and we are looking for a motivated and experienced Service Account Manager. This role will give you autonomy and will allow you to have ownership of all service activities within an assigned contract base. You will be well supported with a dedicated and customised tool kit to deliver best in class service to customers and the internal team.

You will develop and manage the VIC Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers. 

Your responsibilities will include:

• Provide leadership to a BMS/HVAC service team

• Drive excellence through core service and account management activities within a defined client/contract base

• Work in collaboration with dedicated LOB sales recourses to deliver ongoing business growth

• Resource Forecasting, Planning & Management Activities

This role may suit you if you are currently working in an Account Manager or Service Manager role with strong knowledge and experience in BMS and/or HVAC. As a Global company we invest in ongoing development of our employees and career progression is a strong focus. 

What we are looking for:

• 5+ years’ experience in the BMS or HVAC industry

• Experience in managing staff and customers

• Excellent oral and written communication skills

• Excellent attention to detail

• Proven customer-facing experience and etiquette

• Strong organizational, administrative skills and time management skills with ability to meet deadlines

• High level of expertise in MS Office software including Outlook, Word and Excel

• Capable of working efficiently in a fast pace environment and under pressure

• Ability to work effectively as a team member and independently

If you interested in this role, please click the apply button. If you would like to have a confidential discussion before applying, please contact Amy on 0417 445 920.

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.