Job Description Summary

The Customer Portfolio Manager demonstrates accountability for functional, business, and broad company objectives within Power Services. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.

Job Description

Job Responsibilities:

• Act as the primary customer contact, owning the customer portfolio’s P&L, driving growth, and leading all aspects of contract management.
• Close interaction with new unit organization to secure right service set-up for new build power plants.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region.
• Responsible for outage scope planning and execution, including closeout oversight, event parts and repairs planning, P.6 final rec approval.
• Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs.
• Responsible for establishing work scope, pricing, and driving emergent work for major repair projects.
• Oversee transactional (TX), Extra Work and Job Cost Estimator (JCE) proposals for assigned customers.
• Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE.
• Responsible for driving fulfillment with SQDC mindset.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Minimum Qualifications:

• Bachelor’s degree in an engineering or business field.
• Deep experience in managing service contracts and a customer facing role.
• Multi-Year Agreement structure, T&C’s and associated financial model knowledge.
• 9HA technology knowledge.
• Willingness and ability to travel up to 80% of the time.
• Fluent in English and Polish language. Additional language skills (specially German) are welcome.

Desired Characteristics:

• Knowledge & experience within the power industry.
• Experience in planning and project managing outages.
• Strong leadership, financial and commercial skills.
• Experience working with customer leadership teams.
• Demonstrated communication & organizational skills.
• Established project management skills.
• Strong interpersonal skills.
   

Additional Information

#LI-Remote - This is a remote position