Under the general direction of the Sr. Manager International, Collections, direct and supervise the daily activities and processes of the Global Shared Services Accounts Receivable department including: Credit (data preparation and credit worthiness assessments); Collections (customer statement reconciliations, correspondence, data entry, discrepancy resolution), Operations (customer inquiry research & response, transaction processing) and Cash Application (applying remittance as instructed and/or working with customer / collectors through resolution).

Responsibilities:

• Monitor the activities of the Global Shared Services Accounts Receivable associates within the assigned sub-functional area within the department; ensures proper and consistent compliance with company approved policies and procedures.

• Direct and supervise the day-to-day efforts of the Accounts Receivable department to ensure accurate review and resolution of disputed and/or unresolved items.

• Responsible for the daily Accounts Receivable processing activities such as: Credit (data preparation and credit worthiness assessments); Collections (customer statement reconciliations, correspondence, data entry, discrepancy resolution), Operations (customer inquiry research & response, transaction processing) and Cash Application (applying remittance as instructed and/or working with customer / collectors through resolution).

• Negotiates with suppliers as needed. Responsible for the prompt review and resolution of vendor and customer related issues.

• Manages workflow within assigned sub-functional area and continuously evaluates performance of Accounts Receivable associates based on departmental goals and objectives; perform the appropriate level of counseling and coaching in order to maintain optimal performance standards and keep associates motivated and engaged.

• Responsible for associate relations functions including hiring, terminating, performance management, development and training.

• Provide regular feedback to the GFSS Credit & Collection lead team members and escalate issues when appropriate; provides feedback for opportunities to improve standard operating procedures.

• Work closely and communicate regularly with customers, other GFSS & functional AB teams, Management, and/or Accounting departments.

• Presents recommendations for improved and proposed processes.

• Performs related duties as assigned.

Education:

Four year bachelor's degree in accounting or a related field strongly preferred; normally requires four (4) years related and progressively responsible experience; prior supervisory experience preferred; SAP Accounts Receivable system experience and Salesforce Customer Relations Management (CRM) or corollaries strongly preferred.

Skills and Knowledge:

• Solid understanding of all aspects of Accounts Receivable business processes and practices (from Credit evaluation through Collection Strategies and Cash Application)

• Ability to maintain confidentiality

• Ability to communicate effectively both orally and in writing

• Strong leadership skills

• Strong interpersonal skills

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Strong negotiating skills

• Strong organizational skills; attention to detail

• Strong mathematical and analytical skills Good presentation skills

• Strong working knowledge of Microsoft Word, Excel and Outlook

#LI- Hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

€4,657.55 - €6,653.67

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB